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Office Clerk

Company: Johnson Brothers Liquor Co
Location: North Kingstown
Posted on: November 23, 2021

Job Description:

Our office clerk role will be responsible for handling customer orders for computer entry and solving complex customer service issues with customers and the sales management team.Office Clerk Job responsibilities: Ensuring customer satisfaction by answering calls and responding to customer inquiries or requests in a timely manner.Assisting customers with questions regarding order status, pricing, and shipping issues.Accurate data entry of customer orders.Working with sales consultants and managers for pricing overrides, special products, and problem resolution with customer accountsHandle multiple office duties such as incoming calls, customer service, meeting arrangements, etcPrepare bank deposits including scanning electronic checksPost payments to customer accountsAssist customers and sales staff with new account set up and troubleshootingProvide excellent service and support to our customers and internal teamsTimely responses to customer inquiries regarding their accountSet up new accountsPrint and mail out customer statementsCreate weekly AR spreadsheets for Retail and OPAssisting with digital format emails and brand promotions (Constant Contact)You will Need to Have: 2+ years of relevant experience and/or a 2 year college degreeExcellent communication skills both internally and externally and at all levelsA passion for learning and growing with usProven ability to work independently and is reliableAttention to detail is critical, accuracy is a mustAbility to find ways to increase efficiencyEffective problem-solving skills when encountering new and unique challengesComputer and Application Skills: Excellent skills with the entire MS Office SuiteAS400 experience is preferredSocial Media experience (Facebook, Instagram, Email Campaigns)Equal Opportunity EmployerJohnson Brothers is committed to providing equal employment opportunity and equal treatment in employment without regard to race, ethnicity, color, religion, gender/gender identity or expression, sexual orientation, age, national origin or ancestry, physical or mental disability, military status or any other basis in protected by applicable federal, state and local law. Johnson Brothers makes employment decisions based solely on the basis of qualifications for the job.Job Type: Full-timeSchedule:Monday to FridayEducation:High school or equivalent (Preferred)Experience:Customer service: 2 years (Preferred)Work Location: One location

Keywords: Johnson Brothers Liquor Co, Warwick , Office Clerk, Administration, Clerical , North Kingstown, Rhode Island

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