Customer Service Administrator
Company: Beacon Hill
Location: Wilmington
Posted on: June 24, 2025
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Job Description:
Our client, a growing robotics and automation company located in
Wilmington, MA, is seeking a Customer Service
Administrator/Warranty Administrator for a hybrid role (3 days in
office, 2 remote). The position offers $30/hour, Monday to Friday
from 8:00 am to 4:30 pm, with a 6 month duration and potential for
temp-to-hire. This role involves managing customer inquiries,
warranty claims, and spare parts distribution within a fast-paced
environment. Qualified and interested candidates are encouraged to
apply today for immediate consideration. Key Responsibilities: *
Manage warranty claims from initiation to resolution, verifying
eligibility and coordinating repairs or replacements * Process
customer orders, returns, and exchanges related to warranties and
spare parts * Interact with customers to resolve complaints and
provide product/service information * Collaborate with supply chain
and logistics teams to ensure timely delivery and inventory
management * Maintain accurate records and reports related to
warranties and customer service activities * Assist in developing
policies and participate in training on warranty and supply chain
processes Candidate Qualifications: * Experience in warranty claims
processing and customer service administration preferred * Strong
verbal and written communication skills with attention to detail *
Proficiency in Microsoft Office and customer service/CRM software *
Ability to multitask, prioritize, and work both independently and
in a team environment * Associate's or Bachelor's degree in
business administration, supply chain management, or related field
preferred * Positive attitude with a commitment to exceptional
customer service Beacon Hill is an equal opportunity employer and
individuals with disabilities and/or protected veterans are
encouraged to apply. California residents: Qualified applications
with arrest or conviction records will be considered for employment
in accordance with the Los Angeles County Fair Chance Ordinance for
Employers and the California Fair Chance Act. If you would like to
complete our voluntary self-identification form, please click here
or copy and paste the following link into an open window in your
browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of
this form is voluntary and will not affect your opportunity for
employment, or the terms or conditions of your employment. This
form will be used for reporting purposes only and will be kept
separate from all other records. Company Profile: Founded by
industry leaders to set a new standard in search, career placement
and flexible staffing, we deliver coordinated staffing solutions
with unparalleled service, a commitment to project completion and
success and a passion for innovation, creativity and continuous
improvement. Our niche brands offer a complete suite of staffing
services to emerging growth companies and the Fortune 500 across
market sectors, career specialties/disciplines and industries. Over
time, office locations, specialty practice areas and service
offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon
Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill
Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by
visiting www.bhsg.com . Benefits Information: Beacon Hill offers a
robust benefit package including, but not limited to, medical,
dental, vision, and federal and state leave programs as required by
applicable agency regulations to those that meet eligibility. Upon
successfully being hired, details will be provided related to our
benefit offerings. We look forward to working with you. Beacon
Hill. Employing the Future (TM)
Keywords: Beacon Hill, Warwick , Customer Service Administrator, Administration, Clerical , Wilmington, Rhode Island
