Counter Sales Associate

Company: Johnstone Supply, The Balsan Group
Location: Portsmouth
Posted on: February 19, 2026

Job Description:

Job Description Job Description Johnstone Supply is looking for a driven individual to join our counter team—a high-energy, attention-to-detail candidate who can engage with customers with the highest level of customer service. RESPONSIBILITIES The responsibilities of the Counter Sales Associate include, but are not limited to: Customer Service Greet customers and assist them in locating the products they need Answer questions about HVAC products, prices, availability, and usage Handle customer inquiries and concerns in a professional and timely manner Provide recommendations and guidance to customers based on their specific requirements Provide accurate information regarding the availability of in-stock items Sales Support Process sales transactions accurately using the POS system Generate new and repeat sales by providing product and technical information promptly Calculate and quote process, discounts, and applicable taxes Upsell additional products or services to customers Follow up on sales leads and inquiries to generate additional business Technical Assistance Assist customers with technical questions or issues related to HVAC products Refer complex technical inquiries to TSA Administrative Tasks Maintain accurate records of sales transactions, customer interactions, and inventory movements Assist with general administrative duties such as filing, data entry, and phone/email correspondence Inventory Management Monitor stock levels and communicate replenishment needs to management Assist in stocking shelves and organizing inventory BENEFITS Competitive pay Competitive medical, dental, vision, and prescription insurance coverage Bonus Earn PTO hours immediately Paid holidays Opportunities for development 401K with a company match QUALIFICATIONS Required A high school diploma or equivalent is required Strong communication and interpersonal skills Attention to detail and ability to multitask in a fast-paced environment Proficiency with computers and different software programs Must be able to bend, stand reach, pull, lift, and carry items up to 75 pounds Preferred 2 years of experience in customer service or sales Desired HVAC industry experience Johnstone Supply -The Balsan Group Johnstone Supply, The Balsan Group is a leading family-owned HVAC-R Distributor in Pennsylvania, Maryland, Massachusetts, Maine, Vermont, New Hampshire, and New York that is rapidly growing. We differentiate ourselves from other suppliers by offering innovative ordering options, rush delivery, fast Will Call pick-up, and expert-led technical training. business advice and support, warehouse design and management services, and much more! Core Values Hungry Humble Smart Powered by JazzHR rQWW0QerZw

Keywords: Johnstone Supply, The Balsan Group, Warwick , Counter Sales Associate, Administration, Clerical , Portsmouth, Rhode Island