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UC Engineer - Skype for Business

Company: Carousel Industries
Location: Warwick
Posted on: July 6, 2019

Job Description:

Carousel Industries is one of the fastest growing IT companies in the US, poised for explosive growth. As a premier IT services firm, we offer an extensive portfolio of services and technologies that span the following areas: unified communications and collaboration, networking, data center, security, and cloud-based solutions. Through our partnerships with leading technology vendors-like Cisco, Avaya, Microsoft, HPE, and Fortinet, for example-Carousel offers innovative IT leadership, consultative, professional, and managed services to help our clients drive transformation within their organization. Founded in 1992, Carousel serves more than 6,000 customers, including 35 of the Fortune 100. Carousel has been recognized by multiple publications and industry consortiums as a top technology integrator and managed services and cloud solution provider-including the Inc. 500/5000, Healthcare Informatics 100, and CRN MSP Elite 150. Headquartered in Exeter, RI, Carousel has more than 1,400 employees based in 27 offices-with three Network Operating Centers nationwide.

We are searching for those who are fueled by an inner drive to make a difference and to push their professional and technical capabilities to the next level. If you are someone who wants to become the "go to person" or the "subject matter expert" in your field, then Carousel is the place for you. Ask Carousel employees what makes them stick around for five, 10, or 20 years, and they'll tell you it's the brilliant people with whom they collaborate and the opportunities for personal and professional growth.

In addition to gaining a quantum leap in your technical IQ, Carousel is a fun place with a work hard / play hard mentality and an inspiring culture. Whether it's assembling a team to compete in the next Tough Mudder or enjoying a summertime BBQ, Carousel employees consider their peers as family. To learn about our team and how you can be part of the Carousel family, find us at www.carouselindustries.com, Facebook, Twitter, and LinkedIn.
The Senior Engineer will be directly responsible for supporting successful implementation efforts across the Carousel unified product/service portfolio. This role provides consulting services to clients and the Sales team to help drive sales and is a technical leader in post-sales engagements. It is essential that the individual have a deep understanding of the environment: technologies used, methods employed, and work patterns within technology organizations. The candidate must possess the ability to articulate a proposed strategic vision for the customer solutions, as well as the core vendor strategic visions, competitive analysis, industry best practices and industry trends. Strong team and collaboration interaction skills are necessary.

Essential Duties and Responsibilities:

  • Will design, plan and execute on migration and production level deployment services and architecture for Microsoft project implementations.
  • Will lead and conduct needs assessments, product demonstrations, evaluations, and proof of concepts to support customer sales cycle.
  • Lead customer discovery/qualification calls to support the development of Statement of Work and Quote creation. Provide strategic oversight, design and architectural standards for the product offerings around Microsoft O365 E3/E5 Suite, Active Directory, Exchange, Microsoft Skype for Business and Teams with Voice, Polycom, Audiocdes (required). Knowledge of Sonus SBCs (preferred).
    • Responsible for overall plan and execution for post sales customer implementation / migration of Skype for Business and other Unified Communications Voice and Video platforms.
    • Collaborate with and provide oversight of partners, project teams and Junior engineers to ensure flawless project execution.
    • Conducts presales customer engagements
    • Overall focus of this role will be 85% Post Sales and 15% Presales


      Minimum of seven years' experience implementing Technical Qualifications.
      • Excellent time management skills with the ability to coordinate multiple projects and resources towards a common set of objectives
      • Experienced "consulting skills" to complement technical acumen
      • Knowledge of business operations principles
      • Data gathering skills when working across a customer's IT and "C Level" groups; leading to a top level solution design
      • Experience in solution design and development of Statement of Works to define scope and investment for each engagement
      • Organizational and communications skills; development and execution of project plan for each customer's Statement of Work
      • Knowledge of current IT challenges/initiatives (E.G. Cloud, Virtualization, SDN, Mobility, BYOD, UC)
      • Professional vendor level certifications preferred: MCP, MCSA, MCSE, MCITP, MCTS Physical/Mental Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is required to:
        • Regularly sit for extended periods of time while operating equipment such as a computer keyboard, mouse, calculator and similar machines.
        • Regularly use basic communication skills (ability to talk and/or hear).
        • Occasionally reach with hands and arms and stoop, kneel, or crouch.
        • Regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
        • Consistently utilize specific vision abilities including close vision, peripheral vision, depth perception, and the ability to adjust focus.
        • Travel typically within 200 miles to presentations or demos. Must physically be able to set up demo systems and deliver the demonstrations.

Keywords: Carousel Industries, Warwick , UC Engineer - Skype for Business, Engineering , Warwick, Rhode Island

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