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General Manager 5 - Environmental Services / Custodial

Company: Sodexo
Location: Warwick
Posted on: February 13, 2020

Job Description:

Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day.

--- With your leadership excellence, you're ready to move up to the next level.
--- Grow your career and develop a team that shares your desire to make a difference.
--- Do you possess strong leadership skills and enjoy managing people, processes and projects?
--- Managing a large team is your super power. Bring your talent to a new role at Sodexo.
--- You ask instead of command. You see opportunities rather than problems. Share your vision and inspire others.

Sodexo is seeking a General Manager 5 / Environmental Services for Kent Hospital, located in Warwick, Rhode Island. Kent Hospital is a 359 bed community teaching hospital . It was a founding member of the Care New England Health System in 1996, along with Women & Infants Hospital and Butler Hospital This position reports directly to Client Executive. This is a day shift position.

Our Sodexo Health Care Environmental Services/Housekeeping teams work to direct housekeeping operations at health care client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Health Care, patients are the heart of everything we do. Our ability to create a clean, healthy and comfortable environment for hospitals is key to the full patient experience.

The successful candidate will:

--- have exceptional client service mentality and executive presence;
--- be responsible for driving client and patient satisfaction scores;
--- provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department;
--- partner with the Environment of Care Committee

Is this opportunity right for you? We are looking for candidates who:

--- are leaders who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a housekeeping system;
--- are an expert in building and maintain strong customer / client relationships;
--- possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion;
--- have 3-5 years previous custodial or housekeeping director level experience preferably in a hospital environment;
--- can analyze data, present and effectively communicate to all levels within the organization related to training, leading committees and change management;
--- have experience effectively managing projects within agreed upon timelines;
--- are proficient with computers and other technology;
--- have experience with vendor and contract management, as well as union and contract negotiations; and/or
--- have strong financial acumen and budget management experience


Provides local account leadership and strategic direction to the on-site Environmental Service exempt and non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service programs. Directs business practices in order to uphold Company mission and values and commitments made in the Sodexo/Client contractual agreement.
Key Duties
- Establishes safe work environment for clients/ customers/staff.
- Executes strategic plan in alignment with the scope of service, Sodexo mission & values within our contractual agreement
- Fully implement and adhere to the Sodexo Clients for Life process
- Provides team leadership and direction by ensuring cohesiveness among the activities of subordinates to achieve planned outcomes.
- Ensures compliance with consistency of application of all Sodexo Quality Assurance/Quality Improvement and Regulatory standards within the contractually agreed upon scope of services.
- Ensures full administration of and adherence to all regulatory, Sodexo, Client, and Regulatory Human Resource standards and requirements
- Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring compliance to operating standards.
- Develops, administers, and monitors Sodexo and/or Client budget performance. Develops action plans to ensure performance is in accordance with strategic initiatives and client commitments.
- Develops and utilizes performance metrics to assist with problem analysis, and development of action plans and solutions
- Facilitates ongoing effective communications with direct reports, frontline staff, Clients, Customers, and Sodexo Leadership
- Oversees major repairs and renovation projects by identifying and managing vendors/contractors, including bid process, contract compliance and vendor/contractor performance

Basic Education Requirement - Bachelor's Degree or equivalent experience
Basic Management Experience - 5 years
Basic Functional Experience - 5 years of work experience in housekeeping or custodial services

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Keywords: Sodexo, Warwick , General Manager 5 - Environmental Services / Custodial, Executive , Warwick, Rhode Island

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