Customer Support Representative - Order Management - Austin, TX

Company: Stellar Consulting Solutions
Location: Warwick
Posted on: September 16, 2020

Job Description:

Stellar Consulting Solutions is a boutique business technology consulting company headquartered in Atlanta, GA. We deliver high quality, agile, and experienced workforce for niche technology projects of any scale. We help forward thinking clients to solve specific problems by understanding their needs and align talent that can move fluidly to match skill supply and demand on a real-time basis. Stellar Consulting has a unique combination of technical and digital skills to recruit, engage, and retain qualified talent. We have a stellar reputation for striving to achieve high ethical standards. Our use of Innovative techniques and industry best practices has made us one of the fastest growing boutique firms delivering to enterprise business. Position Customer Support Representative Location Warwick, RI Duration 3 Months Initially (With a possible extension) Description The manager wants a quick learner someone who can hit the ground running. This is a replacement spot. This individual works as an advisor to our customers, building strong relationships while providing ongoing support to exceed all of the expectations of their current and future business needs. He or she will possess strong interpersonal skills with the ability to listen and anticipate the customer's needs. He or she will work with a team of talented, professional individuals processing orders for innovative medical devices that provide superior clinical benefits to patients and caregivers. This position reports to the Customer Service Supervisor, Order Processing Team. He or she works very closely with the Supervisor and Team Leads to ensure the department's stated goals and quality standards are achieved. The duties of this position will adjust to the needs of the business as it grows. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following Provide primary phone line coverage. Process all customer orders via phone, email and fax transmittal. Process charity orders. Monitor the Customer Service email box. Monitor the Customer Service voice mailbox. Manage C.R. Bard email and phone Help Lines. Work closely with Global Distribution Center to ensure movement of orders throughout day and to provide end of day closure. Pursues personal development of skills and knowledge necessary for the effective performance of the role and future opportunities. Adheres to and ensures compliance with C. R. Bard, Inc., guidelines, protocols, and policies. Other duties may be assigned as required. QUALIFICATIONS Exceptional interpersonal skills with the ability to "read" customers and display patience when working with people. Skilled in the use of personal computers and office software including familiarity with MS Word, Excel, PowerPoint, and Outlook. Ability to multitask using dual monitors, while working in multiple systems. Clear communication skills (written and verbal), using positive language, while speaking in a calm and cheerful manner. Ability to work with and maintain confidential information. Ability to resolve potentially stressful customer interactions. Excellent organizational skills. JDE experience is desirable. Demonstrated excellence in the continuous handling of meticulous detail. Excellent data entry, proofreading, and typing skills. Skilled in solving basic math equations. All job duties to be performed under supervision. EDUCATION andor EXPERIENCE High School Diploma Required. Some College preferred. Customer Service Call Center Experience preferred or equivalent. Experience in Medical Device CS or Clinical environment a plus. LANGUAGE SKILLS Excellent English verbal and written communication skills. Second language a plus. Communication in this job is often with hospital professionals. This requires a special set of skills, knowledge, and experience. Previous work in a clinical setting preferred. MATHEMATICAL SKILLS Ability to solve basic math equations. REASONING ABILITY This position requires the ability to adapt to new, rapidly developing challenges. Attention to detail is paramount. Ability to learn quickly is a must. Decisions must be made in a timely manner to serve the needs of customers andor Sales Territory Managers. PHYSICAL DEMANDS This individual will work in an office environment with moderate noise. Infrequent lifting of over 25 lbs will be required. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This individual generally will work in an office environment with moderate noise. Thanks Regards, Vasu Bartarya Executive Technical Recruiter Stellar Consulting Solutions, LLC Phone 678-400-7060 LinkedIn httpswww.linkedin.cominvasu-bartarya-9306aa194 httpswww.linkedin.cominvasu-bartarya-9306aa194 2475 Northwind Parkway, Suite 200, Alpharetta, GA, 30009 NMSDC Supplier of the Year 2018 Innovation through WorkForce Solutions Please consider the environment before printing this email.

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