General Manager 4 - Environmental Services / Custodial

Company: Sodexo
Location: Warwick
Posted on: January 12, 2021

Job Description:

Unit Description Join a great team where people/patients/residents/customers/clients/students are at the heart of everything we do!Do you have a passion for helping others?A passion for helping people and attention to detail are the hallmarks of your success. Join a team where you can make a difference.You are a customer service enthusiast. Knowing you've achieved great customer/patient satisfaction means everything to you. It does for us, too.Are you seeking a rewarding and challenging career that allows you to make a difference?Work for a company that cares for its people and offers opportunities for personal growth.Sodexo is seeking Environmental Service General Manager 4 / Housekeeping Manager for Kent Hospital, located in Warwick, Rhode Island. Kent Hospital is part of the Care New England Health System.--In this Sr. Management role, you will lead a team of approximately 100 Union FTE's and 7 Sodexo Managers in the Environmental--Services.--Great opportunity to be a part of a growing team in a metro area.--Our Sodexo Healthcare Environmental Services/Housekeeping teams work to direct housekeeping operations at healthcare client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Healthcare, patients are the heart of everything we do. Our ability to create a clean, healthy and comfortable environment for hospitals is key to the full patient experience.The successful candidate will:have exceptional client service mentality and executive presence;be responsible for driving client and patient satisfaction scores; provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department; partner with the Environment of Care Committee, Infection Prevention Director and other key members of hospital leadership;effectively manages the Unit Operating System; and/orsupport a diverse and inclusive workforce.Is this opportunity right for you? We are looking for candidates who:are leaders who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a housekeeping system;are an expert in building and maintain strong customer / client relationships; possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion;have 3-5 years previous custodial or housekeeping director level experience preferably in a hospital environment;can analyze data, present and effectively communicate to all levels within the organization related to training, leading committees and change management;have experience effectively managing projects within agreed upon timelines;are proficient with computers and other technology;have experience with vendor and contract management, as well as union and contract negotiations; and/or-have--strong financial acumen and budget management experience--Our Sodexo Health Care Environmental Services/Housekeeping teams work to direct housekeeping operations at health care client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Health Care, patients are the heart of everything we do. Our ability to create a clean, healthy, and comfortable environment for hospitals is key to the full patient experience.--The successful candidate will:----- provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department;--- lead a team and departmental projects and initiatives.--- support a diverse and inclusive workforce.--Is this opportunity right for you? We are looking for candidates who:-----have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a health care housekeeping system.---possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion.---can analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management.---have experience effectively managing projects within agreed upon timelines;---are results and safety driven;---have in-depth knowledge of housekeeping systems and procedures.---have 3-5 years previous custodial / housekeeping or similar management experience, in a hospital, health care experience preferred but not required Position Summary Provides local account leadership and strategic direction to the on-site Environmental Service exempt and non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service programs. Directs business practices in order to uphold Company mission and values and commitments made in the Sodexo/Client contractual agreement. Key Duties- Establishes safe work environment for clients/ customers/staff. - Executes strategic plan in alignment with the scope of service, Sodexo mission & values within our contractual agreement - Fully implement and adhere to the Sodexo Clients for Life process- Provides team leadership and direction by ensuring cohesiveness among the activities of subordinates to achieve planned outcomes. - Ensures compliance with consistency of application of all Sodexo Quality Assurance/Quality Improvement and Regulatory standards within the contractually agreed upon scope of services.- Ensures full administration of and adherence to all regulatory, Sodexo, Client, and Regulatory Human Resource standards and requirements- Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring compliance to operating standards.- Develops, administers, and monitors Sodexo and/or Client budget performance. Develops action plans to ensure performance is in accordance with strategic initiatives and client commitments. - Develops and utilizes performance metrics to assist with problem analysis, and development of action plans and solutions- Facilitates ongoing effective communications with direct reports, frontline staff, Clients, Customers, and Sodexo Leadership- Oversees major repairs and renovation projects by identifying and managing vendors/contractors, including bid process, contract compliance and vendor/contractor performance Qualifications & Requirements Basic Education Requirement - Bachelor's Degree--or equivalent experience Basic Management Experience ---5 years Basic Functional Experience ---5 yearsSodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Keywords: Sodexo, Warwick , General Manager 4 - Environmental Services / Custodial, Executive , Warwick, Rhode Island