General Manager 4 - Environmental Services / Custodial
Company: Sodexo
Location: Warwick
Posted on: January 12, 2021
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Job Description:
Unit Description Join a great team where
people/patients/residents/customers/clients/students are at the
heart of everything we do!Do you have a passion for helping
others?A passion for helping people and attention to detail are the
hallmarks of your success. Join a team where you can make a
difference.You are a customer service enthusiast. Knowing you've
achieved great customer/patient satisfaction means everything to
you. It does for us, too.Are you seeking a rewarding and
challenging career that allows you to make a difference?Work for a
company that cares for its people and offers opportunities for
personal growth.Sodexo is seeking Environmental Service General
Manager 4 / Housekeeping Manager for Kent Hospital, located in
Warwick, Rhode Island. Kent Hospital is part of the Care New
England Health System.--In this Sr. Management role, you will lead
a team of approximately 100 Union FTE's and 7 Sodexo Managers in
the Environmental--Services.--Great opportunity to be a part of a
growing team in a metro area.--Our Sodexo Healthcare Environmental
Services/Housekeeping teams work to direct housekeeping operations
at healthcare client locations, partnering with them to deliver
innovative solutions. These teams also have responsibility for
driving client satisfaction by providing stellar customer service
via effective communication with all levels of hospital staff, as
well as follow-through with action items that impact both client
and patient satisfaction. At Sodexo Healthcare, patients are the
heart of everything we do. Our ability to create a clean, healthy
and comfortable environment for hospitals is key to the full
patient experience.The successful candidate will:have exceptional
client service mentality and executive presence;be responsible for
driving client and patient satisfaction scores; provide a clean and
safe environment for patients, visitors and staff and works closely
with the Infectious Control department; partner with the
Environment of Care Committee, Infection Prevention Director and
other key members of hospital leadership;effectively manages the
Unit Operating System; and/orsupport a diverse and inclusive
workforce.Is this opportunity right for you? We are looking for
candidates who:are leaders who develops and motivates a team to
exceed the expectations of clients and customers in service and the
technical execution of a housekeeping system;are an expert in
building and maintain strong customer / client relationships;
possess strong leadership skills and can work independently to
drive program compliance and reach project target dates of
completion;have 3-5 years previous custodial or housekeeping
director level experience preferably in a hospital environment;can
analyze data, present and effectively communicate to all levels
within the organization related to training, leading committees and
change management;have experience effectively managing projects
within agreed upon timelines;are proficient with computers and
other technology;have experience with vendor and contract
management, as well as union and contract negotiations;
and/or-have--strong financial acumen and budget management
experience--Our Sodexo Health Care Environmental
Services/Housekeeping teams work to direct housekeeping operations
at health care client locations, partnering with them to deliver
innovative solutions. These teams also have responsibility for
driving client satisfaction by providing stellar customer service
via effective communication with all levels of hospital staff, as
well as follow-through with action items that impact both client
and patient satisfaction. At Sodexo Health Care, patients are the
heart of everything we do. Our ability to create a clean, healthy,
and comfortable environment for hospitals is key to the full
patient experience.--The successful candidate will:----- provide a
clean and safe environment for patients, visitors and staff and
works closely with the Infectious Control department;--- lead a
team and departmental projects and initiatives.--- support a
diverse and inclusive workforce.--Is this opportunity right for
you? We are looking for candidates who:-----have experience leading
and managing a team and is a leader who develops and motivates a
team to exceed the expectations of clients and customers in service
and the technical execution of a health care housekeeping
system.---possess strong leadership skills and can work
independently to drive program compliance and reach project target
dates of completion.---can analyze data, present and effectively
communicate to all levels within the organization related to
training, leading hospital committees and change management.---have
experience effectively managing projects within agreed upon
timelines;---are results and safety driven;---have in-depth
knowledge of housekeeping systems and procedures.---have 3-5 years
previous custodial / housekeeping or similar management experience,
in a hospital, health care experience preferred but not required
Position Summary Provides local account leadership and strategic
direction to the on-site Environmental Service exempt and
non-exempt level staff (client and/or Sodexo employees) in the
delivery of Sodexo Environmental Service programs. Directs business
practices in order to uphold Company mission and values and
commitments made in the Sodexo/Client contractual agreement. Key
Duties- Establishes safe work environment for clients/
customers/staff. - Executes strategic plan in alignment with the
scope of service, Sodexo mission & values within our contractual
agreement - Fully implement and adhere to the Sodexo Clients for
Life process- Provides team leadership and direction by ensuring
cohesiveness among the activities of subordinates to achieve
planned outcomes. - Ensures compliance with consistency of
application of all Sodexo Quality Assurance/Quality Improvement and
Regulatory standards within the contractually agreed upon scope of
services.- Ensures full administration of and adherence to all
regulatory, Sodexo, Client, and Regulatory Human Resource standards
and requirements- Supervises day-to-day work activities by
delegating authority, assigning and prioritizing activities, and
monitoring compliance to operating standards.- Develops,
administers, and monitors Sodexo and/or Client budget performance.
Develops action plans to ensure performance is in accordance with
strategic initiatives and client commitments. - Develops and
utilizes performance metrics to assist with problem analysis, and
development of action plans and solutions- Facilitates ongoing
effective communications with direct reports, frontline staff,
Clients, Customers, and Sodexo Leadership- Oversees major repairs
and renovation projects by identifying and managing
vendors/contractors, including bid process, contract compliance and
vendor/contractor performance Qualifications & Requirements Basic
Education Requirement - Bachelor's Degree--or equivalent experience
Basic Management Experience ---5 years Basic Functional Experience
---5 yearsSodexo is an EEO/AA/Minority/Female/Disability/Veteran
employer.
Keywords: Sodexo, Warwick , General Manager 4 - Environmental Services / Custodial, Executive , Warwick, Rhode Island
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