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Process Manager I

Company: Cox Communications Inc
Location: West Warwick
Posted on: November 22, 2021

Job Description:

*Primary Location: *6205 Peachtree Dunwoody Rd, West Warwick, RI, US
* Division: *Cox Communications
* Job Level: *Manager/Senior Manager
* Travel: *No
* Schedule: *Full-time
* Shift: *Day Job
* Requisition Number: *202105051_80591259
Intermediate Professional with responsibility for managing teams in a matrix environment working with internal business groups on designing & improving business processes. Has strong understanding. Responsible for the effectiveness of business processes and develops sustainable, repeatable and quantifiable business process improvements. Processes are typically individual or intra-organizational, although some processes at this level may affect multiple functions. Leads & Partners with cross-functional teams and stakeholders on ideas and solutions that impact operational results. Provides mentorship and guidance to team members and associates.
* Primary Responsibilities and Essential Functions*
* Responsible for the effectiveness of business processes and develops sustainable, repeatable and quantifiable business process improvements.
* Processes are typically individual or intra-organizational, although some processes at this level may affect multiple functions.
* Manages the planning and implementation of process improvement and/or change management initiatives.
* Coordinates matrixed team efforts to maximize performance, productivity and successful achievement of department/team metrics and goals.
* Oversees data analysis, metrics, tools and budgetary expenses to assess best practices and effectiveness of processes and procedures and makes recommendations for improvement.
* Ensures compliance across the organization with applicable processes and procedures.
* Develops and implements processes to establish and maintain quality standards of existing products and services.
* Develops policies, methods and procedures to supporting and lending to improvement of business processes and in support of change management.
* Provides consultation on the use of re-engineering techniques to improve process performance and product quality.
* Ensures that changes are deployed in a consistent, timely fashion that manages the risk of change, minimizes disruptions to the target environment, and provides a framework to ensure that changes are successfully implemented.
* Organizes, leads and facilitates cross-functional project teams.
* Successfully builds and manages relationships between various field and corporate contacts to fully meet their business process and change management needs. This includes defining policies, methods & procedures and best practices.
* Understands the implications and applications of emerging technologies along with non-technical processes.
* Delivers presentations and training courses including measurement, analysis, improvement and control.
* Contributes to development of an operating plan, budget and performance goals.
* Activities are relatively homogenous.
* May spend up to 20% of time performing service, production or support work or may manage a project or process that is more narrowly defined or basic/noncomplex.

Qualifications: *Minimum*

* 3 or more years of experience in related field (i.e. process management, quality, etc.)
* Demonstrated problem solving and analytical thinking skills
* Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization
* Preferred*
* BS/BA degree in related discipline strongly
* Prior experience in management role preferred or leading projects
* Green Belt/ASQ certification
* Microsoft Power Automate / Power BI experience
* Low / no-code platform experience (Quickbase, Microsoft Power Apps, Salesforce, etc.)
* Travel may be required on average from 10% to 15%, but could be as high as 25%, as business dictates, to and from Atlanta and all Cox locations for team collaboration meetings, meetings with Senior Leadership and/or training opportunities when Telepresence facilities are either not available or conducive to the work effort involved.*

Who We Are
* About Cox Communications*
Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

* About Cox *
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, [visit our benefits page](http://jobs.coxenterprises.com/life-at-cox/benefits/).
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Keywords: Cox Communications Inc, Warwick , Process Manager I, Executive , West Warwick, Rhode Island

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