Manager, Ram Computers, Technology and Service Center
Company: University of Rhode Island
Posted on: January 15, 2022
Posting Number SF01198
Job Title Manager, Ram Computers, Technology and Service Center
Position Number 108194
Position Type Professional Staff
Union PSA/NEA - Professional Staff Assoc
Pay Grade Level 10
Pay Grade Range $51,780 - $78,203
Status Calendar Year, Full-time, Permanent
Department Ram Computers
Contact(s)Please note: Job applications must be submitted directly
online only at: (https://jobs.uri.edu)
Campus Location Kingston
Grant Funded No
Extension Contingency Notes
Job Description SummaryAPPLICATION DEADLINE: The search will remain
open until the position has been filled. First consideration will
be given to applications received by January 5, 2022. Second
consideration may be given to applications received by January 26,
2022. Applications received subsequent to second consideration date
(January 26, 2022) may not be given full consideration.
Plan, direct, and coordinate all operations of the Ram Computer
Store within the University Bookstore retail areas. Manage the
store's daily operations. Plan/prepare the inventory for the resale
of all technology products and services. Develop and maintain
compliance with all reseller agreements and warranty repair
certification with Apple, Dell, HP, Safeware, and other technology
product vendors, and support University policies and procedures
related to procurement guidelines. Responsible for meeting the
financial objectives of Ram Computers. Oversee the coordination and
systems support of the overall URI Bookstore operational software
applications. Serve as liaison to online learning technology
products for the course material department in the URI Campus
Duties and ResponsibilitiesESSENTIAL DUTIES AND
Oversee and lead Ram Computer staff as a self-sustaining financial
retail and service center for the campus community. Maintain a
presence on the sales floor to greet customers, answer questions,
communicate technical requirements/information to non-technical
buyers, and assist with purchases when necessary.Develop and
implement programs that will facilitate sales and support to
students, faculty, staff, and departments through Ram Computers and
our on-line store.Monitor and maintain all price protection
programs offered through our reseller agreement vendors. Manage and
maintain our Apple Campus Store agreement in collaboration with
Apple's Account Executive, Administrator, and Assistant
Administrator of URI campus store.Perform monthly and quarterly
sale projections and maintain inventory plans and budget to support
Ram Computers revenue projections.Coordinate and supervise monthly
physical inventory of products. Oversee all vendors return
authorizations for [RMA] and customer service repairs. This
includes Apple or Dell warranty repair and Safeware Accidental
damage program.Hire and train student staff to assist customers
with purchases and other Ram Computer services, assess customer
repair needs and meet Apple and Dell certification for warranty
service in the campus store.Maintain a working relationship with
the University Information Technology Services, Media and
Technology Services, University Computing Systems, and Division of
Student Affairs Directors.Serve as the first line resource for
problem resolution or complaints related to our customers and
service to the campus community.Keep up to date with technology
services including, but not limited to, Microsoft and Apple
operating systems, various security applications, and Point of Sale
(POS) PCI compliance guidelines.OTHER DUTIES AND
RESPONSIBILITIES:Assist the Assistant Administrator in development
and staff training sessions in the use of technology in their daily
work responsibilities.Help coordinate the implementation of the
campus store operational software applications as updated release
levels are provided.Perform other related duties as
assigned.LICENSES, TOOLS AND EQUIPMENT:Computers, point-of-sale
system, Mac and Windows operating systems, database management and
word processing software. A+ and/or Apple or Dell certified or
ability to achieve certification within 60 days of appointment.
1. Bachelor's degree.
2. Demonstrated experience in a retail setting, sales, marketing,
and/or IT technology sales or support.
3. Minimum two years of sales experience in a technology store
4. A+ and/or Apple or Dell certified or ability to achieve
certification within 60 days of appointment.
5. Demonstrated experience in relaying information to customers
concerning the use of desktops and laptops.
6. Demonstrated knowledge of PC Hardware and Software.
7. Demonstrated experience in relaying information to customers
concerning the use of tablet hardware and applications.
8. Demonstrated customer service experience.
9. Demonstrated awareness and knowledge of trends and news of
10. Demonstrated awareness and knowledge of upcoming releases of
11. Demonstrated strong interpersonal and verbal communication
12. Demonstrated proficiency in written communication skills.
13. Demonstrated ability to work with diverse
1. Demonstrated experience in using an interactive suite of retail
software operational applications (including POS, general
merchandise, basic programming and web page development).
2. Demonstrated clear understanding of product cost and
determination in setting retail margins for merchandise.
3. Demonstrated ability to work independently or as part of a
4. Demonstrated math and computer skills.
ALL REQUIREMENTS ARE SUBJECT TO POSSIBLE MODIFICATION TO REASONABLY
ACCOMMODATE INDIVIDUALS WITH DISABILITIES.
Environmental ConditionsThis position is not substantially exposed
to adverse environmental conditions.
Posting Date 12/15/2021
Special Instructions to ApplicantsPlease attach the following 3
(PDF) documents to your online Employment Application:
(#1) Cover letter.
(#3) "Other Document-References" - the names and contact
information of three professional references (pdf doc).
Quicklink for Posting https://jobs.uri.edu/postings/9141
Applicant DocumentsRequired Documents
- Cover Letter/Letter of Application
- Other Document - ReferencesOptional Documents
Keywords: University of Rhode Island, Warwick , Manager, Ram Computers, Technology and Service Center, Executive , Kingston, Rhode Island
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