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Manager, Ram Computers, Technology and Service Center

Company: University of Rhode Island
Location: Kingston
Posted on: January 15, 2022

Job Description:

Posting Number SF01198
Job Title Manager, Ram Computers, Technology and Service Center
Position Number 108194
FTE 1.00
FLSA Exempt
Position Type Professional Staff
Union PSA/NEA - Professional Staff Assoc
Pay Grade Level 10
Pay Grade Range $51,780 - $78,203
Status Calendar Year, Full-time, Permanent
Department Ram Computers
Contact(s)Please note: Job applications must be submitted directly online only at: (https://jobs.uri.edu)

Contact Phone/Extension
Contact Email
Physical Demands
Campus Location Kingston
Grant Funded No
Extension Contingency Notes
Job Description SummaryAPPLICATION DEADLINE: The search will remain open until the position has been filled. First consideration will be given to applications received by January 5, 2022. Second consideration may be given to applications received by January 26, 2022. Applications received subsequent to second consideration date (January 26, 2022) may not be given full consideration.



Plan, direct, and coordinate all operations of the Ram Computer Store within the University Bookstore retail areas. Manage the store's daily operations. Plan/prepare the inventory for the resale of all technology products and services. Develop and maintain compliance with all reseller agreements and warranty repair certification with Apple, Dell, HP, Safeware, and other technology product vendors, and support University policies and procedures related to procurement guidelines. Responsible for meeting the financial objectives of Ram Computers. Oversee the coordination and systems support of the overall URI Bookstore operational software applications. Serve as liaison to online learning technology products for the course material department in the URI Campus Store.


Oversee and lead Ram Computer staff as a self-sustaining financial retail and service center for the campus community. Maintain a presence on the sales floor to greet customers, answer questions, communicate technical requirements/information to non-technical buyers, and assist with purchases when necessary.Develop and implement programs that will facilitate sales and support to students, faculty, staff, and departments through Ram Computers and our on-line store.Monitor and maintain all price protection programs offered through our reseller agreement vendors. Manage and maintain our Apple Campus Store agreement in collaboration with Apple's Account Executive, Administrator, and Assistant Administrator of URI campus store.Perform monthly and quarterly sale projections and maintain inventory plans and budget to support Ram Computers revenue projections.Coordinate and supervise monthly physical inventory of products. Oversee all vendors return authorizations for [RMA] and customer service repairs. This includes Apple or Dell warranty repair and Safeware Accidental damage program.Hire and train student staff to assist customers with purchases and other Ram Computer services, assess customer repair needs and meet Apple and Dell certification for warranty service in the campus store.Maintain a working relationship with the University Information Technology Services, Media and Technology Services, University Computing Systems, and Division of Student Affairs Directors.Serve as the first line resource for problem resolution or complaints related to our customers and service to the campus community.Keep up to date with technology services including, but not limited to, Microsoft and Apple operating systems, various security applications, and Point of Sale (POS) PCI compliance guidelines.OTHER DUTIES AND RESPONSIBILITIES:Assist the Assistant Administrator in development and staff training sessions in the use of technology in their daily work responsibilities.Help coordinate the implementation of the campus store operational software applications as updated release levels are provided.Perform other related duties as assigned.LICENSES, TOOLS AND EQUIPMENT:Computers, point-of-sale system, Mac and Windows operating systems, database management and word processing software. A+ and/or Apple or Dell certified or ability to achieve certification within 60 days of appointment.

Required QualificationsREQUIRED:

1. Bachelor's degree.

2. Demonstrated experience in a retail setting, sales, marketing, and/or IT technology sales or support.

3. Minimum two years of sales experience in a technology store operation.

4. A+ and/or Apple or Dell certified or ability to achieve certification within 60 days of appointment.

5. Demonstrated experience in relaying information to customers concerning the use of desktops and laptops.

6. Demonstrated knowledge of PC Hardware and Software.

7. Demonstrated experience in relaying information to customers concerning the use of tablet hardware and applications.

8. Demonstrated customer service experience.

9. Demonstrated awareness and knowledge of trends and news of technology products.

10. Demonstrated awareness and knowledge of upcoming releases of technology products.

11. Demonstrated strong interpersonal and verbal communication skills.

12. Demonstrated proficiency in written communication skills.

13. Demonstrated ability to work with diverse groups/populations.

Preferred QualificationsPREFERRED:

1. Demonstrated experience in using an interactive suite of retail software operational applications (including POS, general merchandise, basic programming and web page development).

2. Demonstrated clear understanding of product cost and determination in setting retail margins for merchandise.

3. Demonstrated ability to work independently or as part of a team.

4. Demonstrated math and computer skills.



Environmental ConditionsThis position is not substantially exposed to adverse environmental conditions.
Posting Date 12/15/2021
Closing Date
Special Instructions to ApplicantsPlease attach the following 3 (PDF) documents to your online Employment Application:
(#1) Cover letter.
(#2) Resume.
(#3) "Other Document-References" - the names and contact information of three professional references (pdf doc).

Quicklink for Posting https://jobs.uri.edu/postings/9141
Applicant DocumentsRequired Documents

  • Cover Letter/Letter of Application
    • Resume
      • Other Document - ReferencesOptional Documents

Keywords: University of Rhode Island, Warwick , Manager, Ram Computers, Technology and Service Center, Executive , Kingston, Rhode Island

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