Medical - WW - Practice Operations Lead
Company: Thundermist Health Center
Location: West Warwick
Posted on: March 17, 2023
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Job Description:
Medical - WW - Practice Operations Lead
186 Providence St, West Warwick, RI 02893, USA
Req #1472
Sunday, March 12, 2023
Thundermist's Mission - To improve the health of our patients and
communities by delivering exceptional health care, removing
barriers to that care, and advancing healthy lifestyles.
Please note, effective September 1,2021, all Thundermist employees
are required to have an initial dose of vaccine to prevent
Covid-19. Effective October 1, 2021, all employees of RI licensed
health care facilities must be fully vaccinated against Covid-19.
Employees may be deemed exempt from this requirement based on
documentation from their health care provider.
Job Description
Job Title: Practice Operations Lead
Reports to: Victoria Lamoureux/Practice Director
Department: WW Admin
FLSA Status:
Job Grade:
Version Date:
General Responsibilities:
The Practice Operations Lead works under the Practice Manager and
Practice Director and functions in a lead capacity in the
operational aspects of the practice. The Lead works in support of
the daily operations, delivering special projects, providing
back-up support for practice management, and helping drive
strategic priorities. The Practice Operations Lead is responsible
for assisting the Practice Manager or Director in maintaining the
daily flow of the practice and ensuring the necessary resources are
available to support optimal practice flow.
Qualifications:
Required Qualifications:
* Minimum of 2 years' experience in front desk, or equivalent,
operations of a large medical practice
* Ability to handle multiple projects and meet deadlines with
minimal supervision
* Ability to prioritize workflow and handle multiple demands
* Familiarity with office equipment and procedures
* Advanced skills in Microsoft Office software programs
Preferred Qualifications:
* Bachelors or Associates Degree
* Candidates who do not meet all of the preferred qualifications
are encouraged to apply.
Significant Job Functions:
* Coordinates with Practice Manager and Director to implement
current initiatives and strategic priorities.
* Provides oversight for the daily practice operations within area
of responsibility, ensuring standards of access, service and costs
are met.
* Keeps Practice Manager and Director updated on significant
operational issues that require escalation.
* Handles urgent requests and immediate needs in the absence of the
practice leaders and managers.
* Ability to work with external partners and vendors. Acts as
point-of-contact for coordinating with public and staff on focused
special events within the practice.
* Provides detailed practice site tours with various stakeholders
as required.
* Coordinates various practice meeting agendas and participates in
meetings to provide minutes for practice departments.
* Helps maintain practice compliance with all policies, procedures,
and regulatory and compliance requirements.
* Assures appropriate staff coverage including back-up coverage by
actively participating in the coverage model.
* Provides administrative support for all practice departments.
* Monitors inventory and procurement activities. Works with
Facilities and Finance to secure supplies and equipment necessary
to operations.
* Assists with facility management and maintenance as
necessary.
* Performs special projects such as analysis and presentation of
data in spreadsheets, graphs, or tables; preparation of PowerPoint
presentations; coordination of grant applications.
* Performs other general office duties including filing, faxing,
copying, mail, banking, and distribution of supplies
* Supports and promotes the mission and values of Thundermist.
* Other duties as consistent with this role.
Physical Effort/ Environment:
* Onsite
* Position requires extensive computer use. Must be able to sit for
long periods of time, and at times, lift packages of up to 30
pounds.
* Occasional travel to pick up or deliver
correspondence/packages.
* Must be familiar with a copy machine, fax machine, postage meter,
and a multiple incoming line telephone.
Work Schedule Demands:
* Full time position. Typical schedule would be weekdays, normal
business hours, with exceptions for special projects or events.
Communication Skills:
* Must possess good oral communication skills, telephone skills,
and written skills.
* Some writing is required including correspondence, interoffice
communication.
Confidentiality of Information:
Thundermist is dedicated in securing the privacy and
confidentiality of protected health information under the Health
Insurance Portability and Accountability Act. It is the
responsibility of all employees to comply to state and federal
guidelines in accessing sensitive information. Additionally, this
role will have access to sensitive agency information. The
incumbent must apply strict confidentiality.
ADA & EEOC Statement:
Thundermist is dedicated to the goal of building and maintaining a
diverse and inclusive workforce committed to caring for patients in
a manner that is respectful of cultural difference. We are an equal
opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color,
religion, gender, sexual orientation, gender identity, national
origin, disability status, protected veteran status, or any other
characteristic protected by law.
Thundermist is dedicated to the goal of building and maintaining a
diverse and inclusive workforce committed to caring for patients in
a manner that is respectful of cultural difference. We are an equal
opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color,
religion, gender, sexual orientation, gender identity, national
origin, disability status, protected veteran status, or any other
characteristic protected by law.
Other details
Pay Type
Hourly
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