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Customer Service Specialist's

Company: Adecco USA
Location: Warwick
Posted on: November 23, 2021

Job Description:

Adecco is assisting a local loan processing company, seeking Customer Service Specialist's in the Warwick, RI area! There are several internal departments seeking quality skillsets on a temp-to-hire basis - starting pay rates at $17/HR, plus potential incentives and available OT. These are entry-level positions requiring a great customer service background, attention to detail, problem solving, and organization skills. THIS IS AN ON-SITE POSITION, NOT REMOTE Rotating Schedule: Training - 10:00AM - 7:00PM (First Two Weeks) 8:30AM - 5:30PM - 2x Per Week 10:00AM - 7:00PM - 1x Per Week 11:00AM - 8:00PM or 12:00PM - 9:00PM - 2x Per Week OT is ALWAYS available! RESPONSIBILITIES:

  • Responsible for reviewing, processing, or servicing of loan documentation
  • Ensuring that all work has been completed and departmental deadlines have been met
  • Employee should be a problem solver and be able to quickly resolve any scheduling conflicts
  • Responsible to understand and comply with bank policies and federal, state, and other governmental rules and regulations for multiple banks in multiple states
  • Open packages, confirm contents, and distribute work based on what packages have arrived
  • Responsible for quality control review of received packages
  • Must be able to multitask within the operating system while on the phone, collecting the necessary information to proceed with the scheduling of the transaction
  • Communicate and resolve any discrepancies on required documents
  • Confirm documents have been uploaded and organize / file per department standards
  • Collaborate with the Funding department to ensure timely funding of completed packages
  • Manage an inbox, ensuring to communicate with clients in a timely manner via telephone or email
  • Review reporting and follow-up on files pending funding to ensure needed documents and corrections have been resolved
  • Resolve any problems, issues, or questions, both verbally and in writing, to ensure customer satisfaction
  • Maintain productive relationships with all bank departments
  • Participates in other duties as assigned QUALIFICATIONS:
  • High School Diploma or equivalent
  • Excellent communication skills and interpersonal skills
  • Experience delivering superior customer service
  • Previous mortgage or title experience preferred
  • Knowledge of basic computer programs to include Windows, Microsoft Word, Excel, and Outlook If you are interested in this position, please apply to this posting with your resume or call our office at (401) 273-2300!Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adeccousa.com/candidate-privacyThe Company will consider qualified applicants with arrest and conviction records

Keywords: Adecco USA, Warwick , Customer Service Specialist's, Hospitality & Tourism , Warwick, Rhode Island

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