Welcome Member Ambassador Full Time
Company: BJ's Wholesale Club
Location: Warwick
Posted on: August 5, 2022
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Job Description:
Join a team of more than 32,000 team members, comprised of our
home office and over 229 clubs and 7 distribution centers. We're
committed to delivering value and convenience to our Members,
helping them save every day on everything they need for their
family and home. BJ's Wholesale Club offers a collaborative,
team-oriented environment where all team members can learn, grow
and excel. -Job Summary The Welcome Member Ambassador is
responsible to deliver a positive service experience to Members.
Responsible for demonstrating and promoting the BJ's mobile app to
increase the convenience of shopping by educating and assisting our
members in downloading the mobile app and highlighting the shopping
features. Leadership: --- Know their business/business acumen.
Exhibit strategic thinking and sound decision-making thorough
knowledge and utilization of business data.--- Lead through change.
Model leadership competencies to build credibility and act as a
champion for business growth.--- Communicate effectively. Provide
the information teams require to be successful.--- Build high
performing teams by creating a culture of collaboration. Provide
honest and timely direction, follow up and feedback that will drive
business results and support team member engagement.--- Deliver
results. Execute business expectations within expected timeframes
by setting clear expectations, utilizing follow up and
accountability. Team Members: --- Teach, coach and lead through the
club level training process. Support team member engagement within
all areas of responsibility to enable the application of policies,
procedures, and compliance.--- Drive a culture of development,
strategic thinking and acting, ethical decision making and
engagement. Lead with the team member and member in mind to address
all concerns and to escalate any concerns, as appropriate.---
Ensure a safe and positive environment and experience for the team
members.--- Embrace inclusion and diversity, by working together
with collaboration and respect. Acknowledge team member success,
work as a team to achieve goals, identify and retain top talent
Members: --- Deliver service excellence through all points of
contact.--- Resolve and deescalate to address every member
concern.--- Ensure a safe and positive environment and experience
for the members.--- Daily commitment to GOLD Member Standards---
Greet, Anticipate, Appreciate (GAA)--- Fast, Friendly Full, Fresh,
Clean Major Tasks, Responsibilities, and Key Accountabilities ---
Create a positive first impression and welcoming environment by
meeting and greeting club members as they enter the club/market---
Educate and promote the BJ's Mobile App to each member--- Assist
the members in downloading the BJ's Mobile App--- Works with
members to highlight the benefits of the BJ's Mobile App including
Express Pay, Pick up in Club, Curbside, BOPIC and adding coupons---
Walk the club greeting members while promoting and introducing club
members to the benefits of the BJ's Mobile App--- Supports and
assists the OMNI Experience Ambassadors when needed --- Maintains
all club policies and procedures--- Performs other duties as
assigned, including working in other departments as needed---
Maintains all club policies and procedures--- Performs other duties
as assigned, including working in other departments as needed---
Regular, predictable, full attendance is an essential function of
this job Qualifications --- Previous RF scanner experience
preferred--- Previous retail experience in a retail store,
supermarket, or warehouse preferred--- A strong drive for results
and solid work ethic is required. Must be honest, straight-forward
and committed to providing high levels of service to members. ---
Excellent communication skills required. --- Basic cell phone
operations knowledge Job Conditions --- Most of the time is spent
moving about frequently on hard surfaces. There may be a need to
occasionally position oneself to examine or scan merchandise,
including bending, handling, pulling, reaching, and/or stooping.---
Frequently requires lifting objects up to 30 pounds. May require
lifting and moving heavy and/or awkward objects in excess of 30
pounds with assistance.--- Located in a comfortable indoor area
with frequent exposure to temperature extremes and loud noises.
There may be occasional exposure to cleaning agents.
Keywords: BJ's Wholesale Club, Warwick , Welcome Member Ambassador Full Time, Hospitality & Tourism , Warwick, Rhode Island
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