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Welcome Member Ambassador Full Time

Company: BJ's Wholesale Club
Location: Warwick
Posted on: August 5, 2022

Job Description:

Join a team of more than 32,000 team members, comprised of our home office and over 229 clubs and 7 distribution centers. We're committed to delivering value and convenience to our Members, helping them save every day on everything they need for their family and home. BJ's Wholesale Club offers a collaborative, team-oriented environment where all team members can learn, grow and excel. -Job Summary The Welcome Member Ambassador is responsible to deliver a positive service experience to Members. Responsible for demonstrating and promoting the BJ's mobile app to increase the convenience of shopping by educating and assisting our members in downloading the mobile app and highlighting the shopping features. Leadership: --- Know their business/business acumen. Exhibit strategic thinking and sound decision-making thorough knowledge and utilization of business data.--- Lead through change. Model leadership competencies to build credibility and act as a champion for business growth.--- Communicate effectively. Provide the information teams require to be successful.--- Build high performing teams by creating a culture of collaboration. Provide honest and timely direction, follow up and feedback that will drive business results and support team member engagement.--- Deliver results. Execute business expectations within expected timeframes by setting clear expectations, utilizing follow up and accountability. Team Members: --- Teach, coach and lead through the club level training process. Support team member engagement within all areas of responsibility to enable the application of policies, procedures, and compliance.--- Drive a culture of development, strategic thinking and acting, ethical decision making and engagement. Lead with the team member and member in mind to address all concerns and to escalate any concerns, as appropriate.--- Ensure a safe and positive environment and experience for the team members.--- Embrace inclusion and diversity, by working together with collaboration and respect. Acknowledge team member success, work as a team to achieve goals, identify and retain top talent Members: --- Deliver service excellence through all points of contact.--- Resolve and deescalate to address every member concern.--- Ensure a safe and positive environment and experience for the members.--- Daily commitment to GOLD Member Standards--- Greet, Anticipate, Appreciate (GAA)--- Fast, Friendly Full, Fresh, Clean Major Tasks, Responsibilities, and Key Accountabilities --- Create a positive first impression and welcoming environment by meeting and greeting club members as they enter the club/market--- Educate and promote the BJ's Mobile App to each member--- Assist the members in downloading the BJ's Mobile App--- Works with members to highlight the benefits of the BJ's Mobile App including Express Pay, Pick up in Club, Curbside, BOPIC and adding coupons--- Walk the club greeting members while promoting and introducing club members to the benefits of the BJ's Mobile App--- Supports and assists the OMNI Experience Ambassadors when needed --- Maintains all club policies and procedures--- Performs other duties as assigned, including working in other departments as needed--- Maintains all club policies and procedures--- Performs other duties as assigned, including working in other departments as needed--- Regular, predictable, full attendance is an essential function of this job Qualifications --- Previous RF scanner experience preferred--- Previous retail experience in a retail store, supermarket, or warehouse preferred--- A strong drive for results and solid work ethic is required. Must be honest, straight-forward and committed to providing high levels of service to members. --- Excellent communication skills required. --- Basic cell phone operations knowledge Job Conditions --- Most of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.--- Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects in excess of 30 pounds with assistance.--- Located in a comfortable indoor area with frequent exposure to temperature extremes and loud noises. There may be occasional exposure to cleaning agents.

Keywords: BJ's Wholesale Club, Warwick , Welcome Member Ambassador Full Time, Hospitality & Tourism , Warwick, Rhode Island

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