Restaurant General Manager
Company: Smashburger
Location: Warwick
Posted on: January 26, 2023
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Job Description:
SMASHBURGERRestaurant General ManagerOur first Smashburger
restaurant opened in 2007 with one single notion in mind; to serve
a better burger! Better burgers takes better service, support and
teamwork. That's why we treat our team members fairly in a diverse
and safe environment. With an average of 10 restaurants opening
each year, we invest in building internal opportunities for our
teams' learning and growth." We just build better. Better Burgers.
Better Teams. Better Experiences.Better Benefits: Build a better
experience work & lifestyle!Quarterly BonusGet Paid $ to Refer your
Friends*RGMs, RMs, & SLs are entitled to one (1) free meal each
shift they work *Paid time off - vacation and sick*Medical, Dental
and Vision Options*401K match (21 and older)Flexible schedules in a
fun, family friendly, team environmentEmployee Assistance
ProgramFast track for career opportunities\Free uniform*Eligibility
based off of time in position and average hours worked*Referred
employees must be manager level and in good standing & Referee must
be employed with Smashburger at time of payout. Bonus is paid in
two distributionsRestaurant General Manager
ResponsibilitiesReporting to the Director of Operations/District
Manager and is the primary support for the management teams in
their respective restaurant location.Manage the performance of
multiple Restaurant Managers (RM), Shift Leaders (SL) and
EmployeesPromote a fun and positive work environmentDevelop future
leaders for the companyManage the effectiveness of people focused
processes and systemsEnsure individual unit is always staffed
adequately which includes: employee retention, communicating
staffing needs to DO/Recruiting and checking ATS each morning for
new applicant flow, including the selection, development and
performance management of employeesProvide initial and ongoing
training to all employees within the unit utilizing SmashConnect
LMS, and 4 step method of trainingReward and recognize employee
performance that exceeds company standardsEngage in talent reviews
and performance conversations for all RM/RS in their respective
restaurantPartner with Human Resources Business Partner (HRBP) to
manage progressive disciplinary processes that arise with the
unitResolve all employee relations issues with the assistance of
the DO/SDO and HRBPManage with integrity the daily completion of
operational check lists to includeLine checks and uniform
standardsOpening/closing check listsSafe and deposit logsManage FSC
operational standards daily and complete a corrective action plan
for every FSC audit performed by SDO, DO, and QMManage the guest
experience metrics (NPS and OSAT) and resolve all guest complaints
within 24 hours of the incident through use of MedalliaEnsure all
food safety standards are followed and in compliance with all local
health departmentsExemplify guest service on each shift of the day
and communicates SIZZLE service standards to the employeesManage
the successful onboarding and training for all new
employeesFacilitate routine management communicationManage the
businesses spends through allocations and usage of company
declining budgetManage COGS through PAR ordering management,
inventory, and FIFO reportingManage spending in accounts cleaning,
small wares, and operating costsFollow and ensures company cash
policies to ensure minimal losses through theft or shortagesBuild
sales through community involvement and improvement of FSC
operations within the unitManage labor cost through effective wages
within the hourly minimums in accordance to state lawsParticipate
in P&L reviews with SDO and DOBuild schedules based on company
forecast tool and allowed labor percentages. While reacting daily
to sales trends and reducing labor scheduled when neededManage
local store marketing programs as assignedRestaurant General
Manager Requirements1-2 years of Restaurant General Manager
experience in restaurantsFlexible to work nights, weekends, and
holidaysFollow Smashburger uniform standardsAbility to follow all
guidelines and procedures set forth by Smashburger, local, state,
and federal employment regulationsMust successfully complete
Smashburger training programPossess strong communication skills,
both written and verbal, to effectively communicate with restaurant
management, front line employees and corporate support teamsPeople
management skills to effectively select, assess, coach/counsel,
develop, motivate, and lead restaurant teamsExcellent attention to
detailProven time management, consistency, and organizational
skillsHighly motivated, self-directed, and results drivenPhysical
ability to stand for extended periods of time and to move and lift
boxes of food/ supplies up to 50 lbs.Ability to work in high and
low temperatures**All applicants and employees have an equal
opportunity for employment and advancement within Smashburger.
Smashburger is dedicated to the principles of equal employment
opportunity. We prohibit unlawful discrimination against
applicants, prospective applicants or employees on the basis of age
40 and over, race, sex, color, religion, national origin,
disability, genetic information, sexual orientation, gender
identity, military or veteran status, or any other applicable
status protected by state or local law. This prohibition includes
unlawful harassment based on any of these protected classes.
Unlawful harassment includes verbal or physical conduct which has
the purpose or effect of substantially interfering with an
individual's work performance or creating an intimidating, hostile,
or offensive work environment. We maintain a workplace free of
racial slurs and bias. This policy applies to all employees,
including managers, supervisors, co-workers, and non-employees such
as customers, clients, vendors, consultants, etc. Any conduct in
violation of these company policies is also a violation of the law.
Employees who engage in, ratify, or perpetuate discrimination,
harassment or retaliation will be subject to disciplinary action,
up to and including immediate discharge. IND1INDMANAGE
Keywords: Smashburger, Warwick , Restaurant General Manager, Hospitality & Tourism , Warwick, Rhode Island
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