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Implementation Specialist & Technical Support

Company: Priority Payment Systems
Location: Warwick
Posted on: February 14, 2020

Job Description:

Priority Payment Systems Northeast- PPS NE

Our Warwick, Rhode Island office is responsible for selling, configuring, deploying, and supporting various technologies such as credit card terminals, online ordering systems, websites, and point of sale systems. The position of Implementation Specialist & Technical Support plays a vital role in the implementation of these services, and in the retention of merchants through high quality support along side a highly specialized team. The position is fast-paced, and offers a wide variety responsibilities that makes every day a little bit different.

Employee will be cross trained on the configuration, deployment, and support of a variety of products and services, along with general customer support. Primarily, the position will focus on the successful deployment of our e-tab Online Ordering service for restaurants. The employee will have secondary responsibilities that they will also be responsible for. Specific responsibilities are as follows

Roles & Responsibilities

  • Build Out Restaurant Menu Structure on e-tab Platform (Primary)
  • Configure Printer to be Deployed to Each Location (Primary)
  • Schedule Remote Installation & Training with Business (Primary)
  • Provide Ongoing Support & Training as Needed (Primary)
  • Continuous Reporting & Management of Existing Businesses (Primary)
  • Assisting with the Deployment & Support of POS Systems & Websites (Secondary)
  • Assisting with General Customer Service (Requests for Change, General Tech Support, Retention) (Secondary)
  • Support via Phone & Email

    Ideal Candidate Characteristics

    • Reliable - Reliable Transportation, Consistent Attendance, Minimal Tardiness
    • Focused - Professional, Task-Oriented, Performance Driven
    • Career Oriented - Seeking Long Term Employment, Willingness to Grow with the Company
    • Detail Oriented - Able to Follow Pre-Defined Processes, Follows Through on Each Task Assigned
    • Hard Working - Able to Hit Deadlines, Put in the Extra Effort to Increase Team Performance
    • Methodical - Able to Handle a Heavy Work Load, Prioritize Work, Multi-Task
    • Team-Oriented - Able to Collaborate/Coordinate with Others, Assist Others as Needed
    • Willingness to Improve - Always Seeking to Improve Self, Improve Processes to Reach Maximum Efficiency

      Technical Requirements

      No formal technical training is required. Technical background is preferred

      • Google Services: Gmail, Google Drive, Sheets, Docs, Calendar
      • Microsoft Excel (Basic)
      • Windows OS, Android OS, Apple iOS
      • Basic Networking Concepts (Modems, Routers, Switches, WiFi, Ethernet)

        Position Structure:

        • Monday - Friday 9AM to 5PM EST
        • Weekly Rotating On-Call Technical Support (Compensated per Call)
        • Local, On-Site Technical Support (RI, MA, CT) (Use of Own Car, Compensated by Mileage)

Keywords: Priority Payment Systems, Warwick , Implementation Specialist & Technical Support, IT / Software / Systems , Warwick, Rhode Island

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