Customer / Technical Training Sr Analyst

Company: Dell Technologies
Location: Warwick
Posted on: May 4, 2022

Job Description:

Join a great team dedicated to bringing Dell Technologies training and certification to team members, customers and partners around the world, thereby building technology skills that enable human potential. In collaboration with a dedicated team of learning experts, business partners and stakeholders, this role develops specifications for the technical course content that may be delivered as self-paced, Instructor led and/or virtual Instructor led.

**Principal tasks and responsibilities:**

- Design, author and/or edit curriculum for a variety of audiences including employees, end-user customers, partners, resellers, distributors or systems integrators
- Be a part of a team which partners with the business and subject matter experts to assess and customize training based on current and future needs of the business
- Collectively determine & develop approach to solutions in a team environment
- Work on assignments under minimal supervision
- May assist with set up, configuration and maintaining lab configurations for moderate hands-on technical training

**Required knowledge and qualifications:**

- Strong written and verbal communication skills
- Technical background with ability to learn new/furture technologies
- Ability to work on multiple projects, assignments and/or tasks
- Demonstrated passion and experience in fostering an inclusive and diverse environment
- Experience designing and developing compelling learning experiences is a plus

**Experiences and Education:**

- Experience working in teams including external groups (customers, partners, etc.)
- Experience in a training and/or education
- Bachelor's or Master's degree required
- Relevant industry experience preferred

**Here's our story; now tell us yours**

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We're proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress. -

What's most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

Keywords: Dell Technologies, Warwick , Customer / Technical Training Sr Analyst, IT / Software / Systems , Warwick, Rhode Island