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Field Service Supervisor

Company: Star Group
Location: Warwick
Posted on: May 5, 2022

Job Description:

Are you interested in taking your career to the next step with an industry leader? We have just the opportunity for you! We are a leading home services provider and due to our continued growth we are looking for a knowledgeable and reliable individual to serve as a Field Service Supervisor.Our focus is on providing exceptional customer care first and foremost. You will be empowered to do what it takes to help each customer and lead your service team. We offer competitive compensation and benefits. You may also find room for advancement with us. If this sounds like the kind of career move you've been wanting to make, and if you meet our qualifications, we want to talk with you!Responsibilities:As a Field Service Supervisor you will handle day-to-day supervision over a team of Service Technicians. Supervision includes communication and enforcement of company procedures and policies, employee development and progressive counseling. Additional responsibilities include handling customer issues related to service, as needed.Specific duties include:

  • Monitors the skills and work performance of each assigned Service Technician to ensure team members are working up to their highest standards in all aspects of their position
  • Enforces procedures to include: use of personal protective equipment (PPE), safety protocol and oversee quality service skills in all interactions with customers, reviewing third party surveys with Technicians
  • Conducts ride-alongs with Service Technicians and post-service call audits on a routine basis
  • Provides customer service support as necessary, responding to customer inquiries and problems in a timely manner
  • Resolves excessive consumption problems
  • Stays abreast of industry technological developments and conveys this knowledge to team members
  • Attends District safety meetings; interfaces effectively with other internal departments
  • Promotes and supports the brandRequirements:As a Field Service Supervisor you must be knowledgeable, pleasant and professional. You must possess the ability to function equally well both in a team environment and as a leader. You must be highly detail-oriented and focused with a flexible and adaptable nature. It is important that you display excellent verbal and written communication, interpersonal, and active listening skills as well as the ability to interact effectively with both customers and coworkers.Specific qualifications include:
    • High School Diploma or Equivalent
    • 3+ years related supervisory experience
    • HVAC industry experience preferred; and/or related industry experience a plus
    • Exceptional leadership skills a must
    • Valid driver's license and clean driving recordBenefitsAs a Field Service Supervisor, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are, of course, one of the main keys to our continued success, therefore, we are committed to your professional development and you may find opportunities for advancement to roles of greater responsibility with us.Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:
      • Medical coverage
      • Dental coverage
      • Retirement Savings
      • Plus more!Build a rewarding career with an industry leader!Apply now!We are proud to be an equal opportunity employer and are committed to a drug and alcohol free workplace.IND123

Keywords: Star Group, Warwick , Field Service Supervisor, IT / Software / Systems , Warwick, Rhode Island

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