Application Technology Specialist
Company: Intelerad
Location: Warwick
Posted on: August 3, 2022
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Job Description:
Job Description
The Application Technology Specialist will report directly to the
Technical Manager and work closely with support technicians,
clinical and application specialists, engineering teams, and our
clients to resolve the toughest technical issues.
The Application Technology Specialist is responsible for solving
problems, sharing technical expertise and product experience. This
involves mentoring less experienced team members, as well as
providing a practical perspective to product design discussions to
ensure our products work well within the various client
architectures.
Since the Application Technology Specialist will be the highest
point of escalation within client services, you will also be
expected to provide requirements for product supportability and
maintenance.
Provide excellent Support services
Respond to client problems (phone/tickets)
Prioritize your workload based on established SLA and priority
Analyze and troubleshoot the workflow of a complex integration of
network devices, workstations, servers and software
Log and document all incidents in the ITSM (ServiceNow and/or Jira)
and resolve client problems
Act as a technical point contact/go to person to assist and guide
staff throughout the troubleshooting process, product knowledge and
processes ramp up within assigned Team
Mentor junior and other colleagues to further develop technical and
soft skills
Participate in software requirements reviews as well as design
reviews with a particular mindset - into the supportability of the
software
Proactively acquire practical experience with new features in line
with product's branch availability
Provide input into the creation of Knowledge Documentation to be
published in the client portal to give valuable information to our
clients
Participate in the creation and maintenance of Knowledge articles
used internally
Be available for urgent escalations reported by the support team
that can occur after your regular work schedule
Participate in any project deemed necessary by the
organization
Keywords: Intelerad, Warwick , Application Technology Specialist, IT / Software / Systems , Warwick, Rhode Island
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