Application Technology Specialist

Company: Intelerad
Location: Warwick
Posted on: August 3, 2022

Job Description:

Job Description

The Application Technology Specialist will report directly to the Technical Manager and work closely with support technicians, clinical and application specialists, engineering teams, and our clients to resolve the toughest technical issues.

The Application Technology Specialist is responsible for solving problems, sharing technical expertise and product experience. This involves mentoring less experienced team members, as well as providing a practical perspective to product design discussions to ensure our products work well within the various client architectures.

Since the Application Technology Specialist will be the highest point of escalation within client services, you will also be expected to provide requirements for product supportability and maintenance.

Provide excellent Support services

Respond to client problems (phone/tickets)

Prioritize your workload based on established SLA and priority

Analyze and troubleshoot the workflow of a complex integration of network devices, workstations, servers and software

Log and document all incidents in the ITSM (ServiceNow and/or Jira) and resolve client problems

Act as a technical point contact/go to person to assist and guide staff throughout the troubleshooting process, product knowledge and processes ramp up within assigned Team

Mentor junior and other colleagues to further develop technical and soft skills

Participate in software requirements reviews as well as design reviews with a particular mindset - into the supportability of the software

Proactively acquire practical experience with new features in line with product's branch availability

Provide input into the creation of Knowledge Documentation to be published in the client portal to give valuable information to our clients

Participate in the creation and maintenance of Knowledge articles used internally

Be available for urgent escalations reported by the support team that can occur after your regular work schedule

Participate in any project deemed necessary by the organization

Keywords: Intelerad, Warwick , Application Technology Specialist, IT / Software / Systems , Warwick, Rhode Island