Field Service Representative
Company: Careerbuilder-US
Location: Warwick
Posted on: January 23, 2023
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Job Description:
US-RI-Warwick Canon Solutions America, Inc. Requisition ID:
28665 Category: Field Service Position Type: Full-Time Overview If
finding an effective fix and supporting customers with the highest
level of service standards sounds appealing to you, Canon Solutions
America, a leader in technology, solutions, and services, wants to
know your story. We're actively seeking a Digital Service
Specialist to deliver amazing experiences and elevated efficiency
within the routine maintenance of Canon-supported products in
accordance with Service and Parts Standards. ResponsibilitiesIn
this position, you'll be accountable for: - Reporting to your
manager product failure trends and serviceability issues with
necessary supported documentation, ensuring accurate information
and record keeping. - Meeting customer demands by providing
efficient, responsive, and accurate Field/Shop/on-site maintenance.
- Properly maintaining all technical information, Field Service
Reports, Expense Reports, and Canon property assigned. - Showcasing
strong customer communication and satisfaction skills. -
Maintaining the performance of assigned machines. - Facilitating
performance at a level which helps to achieve the branch/district's
overall metric targets. Qualifications Please note: this is a
customer-facing role, and requires compliance with customer
policies and protocols, which may include COVID-19 vaccination and
other measures relating to COVID-19. Do you meet these
requirements? - Hold a High School diploma or equivalent experience
required. - Possess a basic understanding of internet environments
and the ability to successfully complete the 120-day introductory
period and the PDIF (Printing and Digital Imaging Foundations)
new-hire class. - Ability to travel (valid driver's license and
acceptable driving record necessary). - Capable of functioning in a
24/7 environment, while performing shift work and on-call
rotations. - Required to take all necessary steps to obtain
security and/or other clearances required by customers to enter the
customers' premises. - Must be able to lift 50 pounds and be active
more than 50 percent of the time (walking, standing,
stooping/kneeling). Company Overview About our Company - Canon
Solutions America, Inc. empowers companies of all sizes to succeed
by supplying market leading enterprise, production, and large
format printing solutions, supported by exceptional professional
service offerings. With unwavering dedication to promote
professional innovation, Canon Solutions America, Inc. helps drive
sustainability, nurture efficiency, and regulate costs through the
unification of comprehensive digital and traditional printing and
document management solutions. As a wholly owned subsidiary of
Canon U.S.A., Canon Solutions America, Inc. is headquartered in
Melville, NY and has sales and service locations across the U.S.
Our parent company, Canon Inc. (NYSE: CAJ), which earned
approximately $30.4 billion in global revenue in 2020, ranks third
overall in U.S. patents granted in 2020 and was named one of
Fortune Magazine's World's Most Admired Companies in 2020. Canon
Solutions America offers a competitive compensation package
including medical, dental, vision, 401(k) Savings Plan,
discretionary profit sharing, discretionary success sharing,
educational assistance, recognition programs, vacation, and much
more. A more comprehensive list of what we have to offer is
available at
https://www.usa.canon.com/internet/portal/us/home/about/careers/benefits-compensation/
We comply with all applicable federal, state and local laws,
regulations, orders and mandates, including those we may be
required to follow as a federal government
contractor/subcontractor. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability or protected veteran status. If you are not
reviewing this job posting on our Careers' site
csa.canon.com/careers, we cannot guarantee the validity of this
posting. For a list of our current postings, please visit us at
csa.canon.com/careers. #CSA Posting Tags #PM20
#LI-SH4PI200864732
Keywords: Careerbuilder-US, Warwick , Field Service Representative, IT / Software / Systems , Warwick, Rhode Island
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