Field Service Technician 1

Company: Burroughs, Inc.
Location: Warwick
Posted on: January 26, 2023

Job Description:

Does the idea of troubleshooting -electronic equipment intrigue you? Are you interested in electro-mechanical repair -and maintenance? -Are you driven to deliver exceptional customer service? If you answered yes to any of these questions or have significant customer service, repair/maintenance, and installation -experience, we want to talk to you!We are seeking aspiring Service Technicians -in your area to help service and support our customers' cash automation technology equipment -in your area!Burroughs is a service and integration leader in payment and transaction automation technology with over 135 years of experience serving financial and retail customers. Burroughs offers a nationwide field service organization combined with remote managed services, technical support, help desk, program management and hardware solutions; including ATMs, teller cash automation, servers, smart safes, kiosks and self-service solutions throughout U.S. and Puerto Rico. -Join us to experience what has made Burroughs a great place to work since 1886!Benefits of working at Burroughs:

• Extensive training, tools, and company vehicle all provided!
• Competitive compensation including premium pay scales, Floating Holidays, and Paid Time off!
• Comprehensive benefit packages including robust Medical, Dental, and Vision effective on the 1st -day
• 401k savings plans!Job DescriptionBurroughs' Service Technicians -will install, maintain, and service multi-vendor equipment at customer locations in response to assigned service calls and within established service level agreement (SLA) periods. - Customer and vendor equipment typically includes banking and cash automation equipment, self-service devices, and other OEM devices. - Successful candidates will possess impeccable personal integrity, excellent customer service skills, technical aptitude, and an ability to operate as a team player. -Key Responsibilities:
  • Installs, maintains and services cash automation equipment at assigned customer locations,
  • Diagnoses and resolves product performance problems,
  • Ensures customer satisfaction through excellent follow through and communication with customers and Burroughs Team Members
  • Maintains tools and parts inventory in a secure and accurate fashion.Minimum Requirements:
    • Technical aptitude or interest in learning to repair electronics and electro-mechanical components in complex machinery,
    • Positive attitude and a passion for customer service,
    • Impeccable personal integrity and business ethics,
    • Independent and team work skills,
    • Self-motivated and well organized,
    • Good oral and written communication skills.
    • High School Diploma or GED (Associates Degree is a plus),
    • Must be at least 21 years of age,
    • Must hold a valid US driver's license,
    • Ability to lift and/or move equipment weighing up to 75 pounds,
    • Previous experience with multi-vendor ATMs, cash automation equipment is a plus.

Keywords: Burroughs, Inc., Warwick , Field Service Technician 1, IT / Software / Systems , Warwick, Rhode Island