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Call Center Representative

Company: Collabera
Location: Warwick
Posted on: January 9, 2021

Job Description:

* Respond to customer requests via telephone, providing excellent service to customers who have group disability insurance.* Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.* Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.* Enhance and strengthen the relationship between the customer and using strong communication skills, keen listening skills and empathy.* Support special product and/or service campaigns as needed, or if solicited by the customer.* Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.* Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high-quality service skills.* Training will be 100% virtual. Selected candidates will be required to participate in a virtual forum.* * Participation includes, but is not limited to, daily sharing of video camera, asking clarifying questions,* * Contributing to class discussion, and volunteering to answer questions posed by the trainer.* * Trainees will report to the nearest office once they are given the direction to do so. At this* * Time, the details to when we will return to the office is unknown. This is not intended to be a virtual position.Other,Access,Reporting,research,Training,Presentation,Testing,VPN,Empathy,Listening, Communication, Business,Interpersonal Skills Other

Keywords: Collabera, Warwick , Call Center Representative, Other , Warwick, Rhode Island

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