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Customer Service Representative

Company: Gainwell Technologies
Location: Warwick
Posted on: January 13, 2021

Job Description:

Job Description:Responsibilities:* Answer inbound calls from the Rhode Island Medicaid provider network. Providing excellent oral communications with quality customer service. Follow through on responding and resolving all calls.* Answer inbound calls from Rhode Island Medicaid members choosing a plan benefit. * Address billing and eligibility questions and commit to follow up necessary to resolve.* Create and manage call logs. Proving excellent written communications. * Provide excellent customer service to include offering added assistance as appropriate. This Includes becoming familiar with web service offerings in order to direct a provider to these offerings.* Update various requests on member related Managed Care enrollments maintaining daily call log and spreadsheet on member choice.* Update spreadsheet to notify Financial on further action to pay or recoup plans cancelled or added.Education and Experience:* Minimum of a high school diploma or GED. * Previous customer service experience in a professional setting.Knowledge and Skills:* Two years or more of customer service experience, either face-to-face or by phone. * Detail oriented* Prompt* Reliable* Good typing skills and computer skills * Experienced PC Skills using Microsoft Office products, Word, Excel and Outlook, including Avaya AAAD phone applications.* Maintain Outlook schedules and maintain passcodes timely (prior to expiration) for various/several applications such as corporate secure access, production environments and phone applications.* Excellent verbal communication and Customer Service skillsWork Environment:* Position will require to start remotely but will transition onsite

Keywords: Gainwell Technologies, Warwick , Customer Service Representative, Other , Warwick, Rhode Island

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