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Company: Ocean State Job Lot
Location: North Kingstown
Posted on: May 3, 2021

Job Description:

Job Overview

POSITION SUMMARY:

The E-Commerce Fraud Analyst is responsible for protecting Company assets by analyzing e-commerce data, monitoring online trends, identifying e-com fraud, and resolving online investigations to minimize internal and external theft.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Implement comprehensive fraud detection rule-based strategies based on analysis of trends that balance fraud loss, customer service and brand impact

  • Use multiple investigative tools to identify online fraud activity including account take over, theft and friendly fraud

  • Stay abreast of current trends in credit card theft, online threats and work with partners to create and implement processes to reduce the frequency of occurrence

  • Create and maintain metrics for measuring the success of fraud detection/prevention strategies

  • Identify potential stolen products offered via online channels (Ebay, Craigslist, Coupon sites) when possible and identify sources for potential prosecution and/or recovery of product

  • Review, investigate and track suspicious activity, analyze trends, communicate fraud/security threats to management and provide recommendations to Finance, IT, Operations and multiple other departments for loss mitigation as needed

  • Contact customers directly regarding transactions when there is a question of potential fraud; validate data and take appropriate next steps. Occasionally, partner with and provide information to Customer Service to help resolve a dispute.

  • Educate and partner with field Loss Prevention (LP) leadership and assist with the LP program as it relates to any online/multi-channel fraud detection

  • Recommend new software tools used for fraud detection, prevention and reporting activities

Requirements

EDUCATION & EXPERIENCE REQUIREMENTS:

  • 1 - 3 years of experience working within a fraud department required. Retail experience preferred

  • Bachelor's degree in Criminal Justice or a related field preferred

  • Knowledge of fraud tools and fraud queues

  • Knowledge of point of sale (POS) exception reporting software, including building filters and sub reports

  • Proficient in Google platform (i.e. sites, slides, drive, docs, sheets)

ATTRIBUTES:

  • Effective Communicator: You possess strong communication skills and have the ability to build and maintain a culture of trust and respect. You enjoy working with customers and coworkers.

  • Team Oriented: You are capable of embracing the ideas of others (even if they conflict with your own) for the sake of the company and client.

  • Time Management: You are able to handle multiple projects at once, and can organize multiple projects around given deadlines.

  • Self-motivated: You can work with a minimum amount of supervision and be capable of strategically prioritizing multiple tasks in a proactive manner. You understand the tools and processes needed to meet larger strategic initiatives.

  • Analytical: You use logical reasoning and data to build conclusions, recommendations, and reporting.

  • Passionate: You must be passionate about online collaboration and ensuring our clients are successful; we love seeing hunger and ambition.

WORK ENVIRONMENT:

  • Work primarily in a climate controlled environment with minimal safety/health hazard

potential. Sedentary, and frequent near vision use for reading and computer use.

  • Reasonable accommodations may be made to enable individuals with disabilities to

perform essential functions.

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other job duties and tasks, some of which may be essential to the position. Leadership has the right to revise this job description at any time. The job description is not a contract, either express or implied. You are an at-will employee, meaning either you or the Company may terminate your employment at any time, with or without notice.

Keywords: Ocean State Job Lot, Warwick , E, Other , North Kingstown, Rhode Island

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