Problem Incident Engineer
Company: Humana
Location: newport
Posted on: May 3, 2021
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Job Description:
The Problem, Incident and Event Management Engineer 2 monitors
trends in incidents and system issues and helps drive technical
support teams to recover services during periods of service
disruption or outages to key technology platforms / applications,
performs system analysis and translates into system requirements.
The work assignments are varied and frequently require
interpretation and independent determination of the appropriate
courses of action. **Responsibilities** The Problem, Incident and Event Management Engineer 2
establishes policies, processes and systems for the implementation
of a quality incident management process. Monitors trends in
incidents and issues. Understands department, segment, and
organizational strategy and operating objectives, including their
linkages to related areas. Makes decisions regarding own work
methods, occasionally in ambiguous situations, and requires minimal
direction and receives guidance where needed. Follows established
guidelines/procedures. Specific day-to-day work activities will include (but are not
limited to): + Maintains Shared Email Box for System Issues - researches and
performs root cause analysis, escalates as needed + Monitors Defect Reports and takes action when needed + Access Provisioning & System Access Reviews (process security
requests) + SharePoint - Individual is needed to work on SharePoint
enhancements + Documentation of Change Request and/or System Requirements + Research, Root Cause Analysis, Enhancements and System
Configuration **Required Qualifications** + Bachelor's Degree + Comprehensive knowledge of Microsoft Office applications,
including Word, Excel, and PowerPoint + Strong understanding of SharePoint + Experience in root cause analysis and problem solving + Experience working in cross-functional, collaborative
teams + Three years of relevant experience + Must be passionate about contributing to an organization
focused on continuously improving consumer experiences **Preferred Qualifications** + Knowledge of Agile Development Methodologies + Previous experience in the health care industry + Working knowledge of ad-hoc query tools and data repositories
that support data extraction and manipulation (reporting
tables) + Experience with Software Development Lifecycle and Waterfall
or Agile Development Methodologies **Scheduled Weekly Hours** 40
Keywords: Humana, Warwick , Problem Incident Engineer, Other , newport, Rhode Island
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