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Front Desk Agent

Company: Auberge Resorts
Location: Newport
Posted on: June 6, 2021

Job Description:

Company & Property Description

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, and spas, and gracious yet unobtrusive service. With 19 hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Facebook, Twitter, and Instagram: @AubergeResorts and #AlwaysAuberge.

About The Vanderbilt, Auberge Resorts Collection

Originally built in 1909 by Alfred Gwynne Vanderbilt, a scion of the Vanderbilt family, the property is a vintage Newport mansion meticulously restored to its former glory, just minutes from the charming waterfront. Come for elegant fireplaces and museum-quality artwork in the lobby entrance, Christy's Gallery and Snooker Room-along with pampering worthy of any railway baron. In the summer, enjoy exquisite dining on the Garden Terrace and evening drinks along our popular rooftop bar with sweeping views of Newport Harbor.

Role Summary

The Front Desk Agent acts as an ambassador for the Vanderbilt by providing superior service to our guests. He/she ensures that all day to day department operations are well performed with regards to guests' assistance with front office procedures, room reservations, dining and spa reservations, Soulful Journey amenities and experiences as well as any other Front Office service as required.

Core Responsibilities

Please note that this is not an exhaustive list of everything that needs to be done! Within the Auberge family, our people always find new ways to look after the business, their guests, and their team-mates. Within this, the key responsibilities for this position are:

  • Welcome and greet guests, ensuring prompt and courteous service in always provided and is in line with the Auberge Resorts Collection quality and service standards

  • Act as an ambassador of the Vanderbilt by providing Guests any reservation, information, amenities, area attractions, spa, and dining booking, as needed

  • Organize and maintain the Front Desk counter, ensuring that all materials and supplies are readily available and accessible to expedite smooth departmental out procedures

  • Prepare all necessary documents, such as registration cards, spa treatments, and restaurant confirmations, as well as any other item that may support efficient and timely check-in processes

  • Ensure that any Guest preferences (i.e. Bespoke Options and/or Experiences) are recorded on the Opera guest history page and are well introduced to the appropriate departments for follow up

  • Escort guests to the room when needed

  • Assist Guest during check-in/out process in an effective and timely manner

  • Ensure correct billing arrangement is provided according to FO policies and procedures

  • Is familiar with all the Vanderbilt facilities so be able to address, assist and actively sell services to guests

  • Respond promptly and tactfully to eventual Guest complaints, always providing excellent services to maintain guest satisfaction

  • Make sure that any irregularities and discrepancies are recorded on the departmental log book and brought to the attention the Guest Relations Manager and/or MOD and/or General Manager

  • Ensure that an adequate amount of money, either coins or notes, is available during the shift so to accommodate cash transactions

  • Maintain excellent relationship within Front Office Department as well as other departments in the hotel

Required Qualifications

  • Hospitality Certificate or Degree preferred
  • Ideal candidate possesses a minimum of 1-year experience in the luxury hospitality field or administrative position
  • Able to work overnight shifts occasionally

What Else?

At Auberge, we are passionate about our mission to be the best-loved operator of one-of-a-kind luxury properties and experiences. We are storytellers and story-makers, delivering simple pleasures and creating unforgettable memories. Born in Napa and inspired by the most relaxing places in the world, we prize simplicity, comfort, and beauty. Whatever role we play in Auberge, and wherever we work, we all live by the view that our core purpose is to enrich people's lives. If you feel that our approach is aligned with your own passions and beliefs, then please talk to us about becoming part of our family.

The Vanderbilt is an Equal Opportunity Employer, M/F/D/V. The Vanderbilt provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The Vanderbilt complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Department: Guest Services

This is a non-management position

This is a hourly positions position

Keywords: Auberge Resorts, Warwick , Front Desk Agent, Other , Newport, Rhode Island

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