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Service Line Director, Primary Care

Company: South County Hospital
Location: Wakefield
Posted on: June 6, 2021

Job Description:

The Service Line Director, Primary#Care (SLD) provides leadership and oversight of regional primary/urgent care services within South County Medical Group. The SLD will ensure optimal operational and financial performance while maintaining high levels of patient and employee satisfaction. The SLD will participate in the development of strategic goals / operating plans and ensure organizational support, understanding and execution of these goals/plans. This position will lead and manage staff in support of producing superior patient satisfaction, efficient operations and staff loyalty to create a high performing service line with superior metrics and outcomes.

  • Masters Degree in Healthcare Administration, Finance or Business.
  • 10+ years of management and leadership experience, preferably in a multi-practice healthcare setting & 5+ years management experience at a senior level within a hospital-employed physician network.
  • Effective leader, team builder, mentor and coach.
  • Ability to establish collaborative and productive working relations with physicians and clinical leadership.
  • Strong financial acumen.
  • Ability to use financial tools (budgets & forecasts) to measure, manage and communicate business performance to physician constituents.
  • Possesses a detailed knowledge of practice workflow processes and ability to recognize needed changes and implement solutions.
  • Ability to analyze practice operational problems, develop effective techniques for resolution, drive needed change and achieve support for change.
  • Ability to make sound business decisions, evaluate alternatives, and be decisive.
  • Understanding of financial analysis concepts and ability to use financial tools (budgets and forecasts) to measure, manage and communicate business performance and to achieve medical group goals.
  • Skill in exercising a high degree of independence, initiative, judgment, discretion and follow-through on a wide range of sensitive and complex issues.
  • Demonstrated ability to lead complex organizations through change.
  • Demonstrated ability to use process improvement techniques to achieve operational results.
  • Experience developing and implementing strategic plans and assisting staff in goal setting.
  • Understanding of HIPAA, NCQA and other regulatory requirements to ensure practice compliance.
  • Ability to communicate effectively, both in writing and orally, with a wide range of customers.
  • Ability to plan, organize, prioritize and direct the work of others.
  • Demonstrates initiative in identifying problems, researching, recommending and implementing solutions.

Keywords: South County Hospital, Warwick , Service Line Director, Primary Care, Other , Wakefield, Rhode Island

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