Retail Consumer & Business Senior Relationship Banker, Barrington, RI
Company: Santander Holdings USA Inc
Location: West Warwick
Posted on: August 7, 2022
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Job Description:
Associate, Senior Relationship BankerBarrington, United States
of AmericaWHAT YOU WILL BE DOINGUSA Job Function Description:
Responsible for client relationships, including attracting and
retaining new clients and strengthening current relationships.
Activities include maximizing cross-sales opportunities through
customer profiling with the ultimate goal of cultivating interest
in other business banking products. Provides support to help
clients coordinate solutions, manage accounts, obtain advice and
administer services. Ensures customer questions and issues are
answered correctly and efficiently by documenting and identifying
trends in customer service needs. Resolves and oversees customer
issues surrounding consulting, information, and software services,
solutions and products. Makes presentations to potential clients
and contributes to the achievement of sales targets. Essential
Functions/Responsibilty Statements:Put the customer at the center
of everything you do, deepen relationships and make connections
during every interaction.Engage customers through proactive,
outbound calling for both service and relationship deepening
opportunities.Assess customer needs by being genuinely curious,
asking questions, and identifying opportunities to help achieve
their financial goals today and in the future.Be the expert on
Santander products and services and be able to articulate the
benefits that will help customers based on their
need.Qualifications: To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.Education: Bachelor's Degree or
equivalent work experienceWork Experience: 5-9 years ; Experience
in a customer facing environment including a minimum of 2-3 years
in Financial Services with direct experience acquiring new client
relationships and developing existing client relationships.Skills
and Abilities: Strong financial acumen; general knowledge of
consumer and small business products, and small business lending
Motivated to help people achieve financial goalsPassion and
personal commitment to proactively help customersExceptional
listening and communication skills in person and over the
phoneAbility to work effectively in a team environment, building
strong relationships with colleagues and business partners Ability
to use critical thinking to solve problems and provide solutions to
customer issuesDemonstrated proficiency using the phone to engage
with customersDiversity & EEO Statements: At Santander, we value
and respect differences in our workforce and strive to increase the
diversity of our teams. We actively encourage everyone to apply.
Santander is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, genetics, disability, age, veteran status or any
other characteristic protected by law.Working Conditions: Frequent
Minimal physical effort such as sitting, standing and walking.
Occassional moving and lifting equipment and furniture is required
to support onsite and offsite meeting setup and teardown.
Physically capable of lifting up to fifty pounds, able to bend,
kneel, climb ladders. Employer Rights: Employer Rights:This job
description does not list all of the job duties of the job. You may
be asked by your supervisors or managers to perform other duties.
You may be evaluated in part based upon your performance of the
tasks listed in this job description. The employer has the right to
revise this job description at any time. This job description is
not a contract for employment and either you or the employer may
terminate at any time for any reason. Bachelor of Science (BS)
English
Primary Location: Barrington, Rhode Island, United States of
America
Other Locations: Rhode Island-Barrington
Organization: Santander Bank N.A.
Keywords: Santander Holdings USA Inc, Warwick , Retail Consumer & Business Senior Relationship Banker, Barrington, RI, Other , West Warwick, Rhode Island
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