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Medical - WW - Care Team Coordinator

Company: Thundermist Health Center
Location: Warwick
Posted on: November 19, 2022

Job Description:

Medical - WW - Care Team Coordinator

Warwick, RI, USA

Req #962

Tuesday, October 11, 2022

Thundermist's Mission - To improve the health of our patients and communities by delivering exceptional health care, removing barriers to that care, and advancing healthy lifestyles.

Please note, effective September 1,2021, all Thundermist employees are required to have an initial dose of vaccine to prevent Covid-19. Effective October 1, 2021, all employees of RI licensed health care facilities must be fully vaccinated against Covid-19. Employees may be deemed exempt from this requirement based on documentation from their health care provider.

Per Diem Position
Clinical Reports To: Director of Nursing


This role exists to support clinical nursing staff in ensuring a timely response to incoming

calls from the Call Center and telephone encounters received from a variety of resources. Provide administrative support to enable nurses and

other members of the medial team to practice at the top of their license.

Duties and Responsibilities:

* Answer incoming telephone calls in a fast-paced community health center setting

* Assess root cause of the inquiry to provide first call resolution

* Assist nurses in prioritizing telephone encounters

* Determine which calls are appropriate for nurse triage and/or referral to other

clinical staff

* Research patient specific clinical information within the Electronic Medical Record

(EMR) (i.e., related to prior visits, referrals, lab tests, diagnostic tests, etc.)

* Schedule, cancel, and reschedule patient appointments as necessary, according to

clinical protocols and department workflows, using eClinicalWorks (eCW)

scheduling software

* Fax/refax test orders to testing facilities as requested

* Interact with clinical and non-clinical staff (i.e. Nurses, Medical Assistants, Front

Desk Receptionists, providers, etc.)

* Contact outside sources to acquire information needed by clinical staff (i.e.

pharmacies, radiology, labs, etc.)

Clinical Administrative Support

* Monitor the nurse appointment schedule to ensure patients are seen in a timely

manner and to inform nursing staff of any schedule updates.

* Monitor nurse queues (i.e. documents, labs, actions, etc.)

I. Assist nursing staff in prioritization of nurse queues

II. Provide assistance in distributing documents to appropriate clinical


* Attend Patient Call Coordinator meetings as determined by Nursing


* Mail failed outreach letters to patients

* Prepare orders and results at clinical staff and patient request to be placed at the

front desk for patient pick up

* Prepare FOBT card and Emergency Department mailing packets

Decision making

Must follow clinical protocols by asking pertinent questions to collect patient


Recognize an emergent situation and triage calls appropriately.

Confidentiality of Information:

Patient Call Coordinator has full access to patients' Protected Health Information (PHI) and

is required to adhere to all policies and procedures of confidentiality and privacy as

required by HIPAA (Health Insurance Portability and Accountability Act of 1996)


Individual performance benchmarks are subject to change by management as

technological, workflow or other efficiencies are realized.

Position Qualifications


* High School Diploma or G.E.D

* Strong written and verbal communication skills

* Professional telephone etiquette; ability to demonstrate and maintain professional

customer service skills including empathy, patience and courtesy

* Must be able to work independently and with minimal supervision

* Must be able to perform telephone and computer tasks with appropriate speed and


* Must be able to multi-task (i.e., accurately research and document call while

speaking on the telephone)

* Must be able to develop and maintain cooperative and courteous working

relationships with staff throughout the organization

* Ability to analyze complex provider schedules and workflows to schedule patient


* Ability to meet performance standards of a fast-paced environment

* Prior experience working in a medical/clinical setting


* Bi-lingual capability preferred

* Prior customer service experience

* Prior experience as a medical receptionist or medical assistant

* Familiarity with medical terminology


* Physical Requirements:
Requires prolonged periods of sitting

* Equipment Operation: Close vision (20 inches or less) is required to operate

computer and telephone equipment

* Environment: General office environment with moderate noise level

Work Schedule:

up to 40 hoursThis may include evenings and

rotating Saturdays.

The above listing of job duties is not meant to be all-inclusive. However, the employer will

not ask the employee to routinely perform a task unrelated to the above-mentioned duties.

Thundermist is dedicated to the goal of building and maintaining a diverse and inclusive workforce committed to caring for patients in a manner that is respectful of cultural difference. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Other details

Pay Type


Min Hiring Rate


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  • Warwick, RI, USA

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