Information Technology Specialist (CUSTSPT) ( 12 Month Register )
Company: Department Of The Treasury
Location: Warwick
Posted on: January 24, 2023
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Job Description:
Duties
WHAT IS THE IT-INFORMATION TECHNOLOGY DIVISION?
A description of the business units can be found at:
https://www.jobs.irs.gov/about/who/business-divisions
Vacancies will be filled in the following specialty areas:
Information Technology
The following are the duties of this position at the full working
level. If this vacancy includes more than one grade and you are
selected at a lower grade level, you will have the opportunity to
learn to perform these duties and receive training to help you grow
in this position.
* Participates in the delivery of a full range of customer support
services to the organization; inclusive of configuration,
installation, and maintenance of IT equipment and systems such as
switches, PBXs, desktops, laptops, printers, and faxes as well as
any other desktop support or any relevant work requiring a physical
touch. Responsible for performing computer or some network devices
"Break/Fix" and simple to complex installation, add, or change
requirements of peripherals and device drivers.
* Provides end user desktop environment support and telephone
customer support.
* Assists with the development of site preparation and the
installation of new or relocated communication equipment.
Coordinates user requests, and identifies equipment needs.
* Responsible for some network administration including
responsibility for configuring hubs and switches with technical
directions; and installing network software fixes and upgrades.
* Serves as a customer technical analyst with responsibility for
resolving complex customer problems. Assists in the problem
management process to identify root cause analysis and resolution;
deploys resolutions to all affected workstations.
* Installs, configures, upgrades, and troubleshoots any
telecommunication or computer related hardware, software, and some
LAN components such as hubs and switches.
Help
Qualifications:
Federal experience is not required. The experience may have been
gained in the public sector, private sector or Volunteer Service.
One year of experience refers to full-time work; part-timework is
considered on a prorated basis.
To ensure full credit for your work experience, please indicate
dates of employment by month/year, and indicate number of hours
worked per week, on your resume.
You must meet the following requirements by the closing date of
this announcement:
BASIC REQUIREMENT: Experience must include Information Technology
(IT) related experience that demonstrates each of the following
four competencies: 1) Attention to Detail, 2) Customer Service, 3)
Oral Communication and 4) Problem Solving.
In addition to meeting the basic requirement above, to qualify for
this position you must also meet the qualification requirements
listed below:
GS-7 LEVEL: To be eligible for this position at this grade level,
you must meet one of the following requirements.
SPECIALIZED EXPERIENCE: GS-07 LEVEL: Specialized experience for
this position must have been in an IT field or work where the
primary concern was the subject matter of the IT application. The
assignments must have shown completion of the following, or the
equivalent: Interviewing subject-matter personnel to get facts
regarding work processes, and synthesizing the resulting data into
charts showing information flow; operating computer consoles where
this involved choosing from among various procedures in responding
to machine commands or unscheduled halts; scheduling the sequence
of programs to be processed by computers where alternatives had to
be weighed with a view to production efficiency; preparing
documentation on cost/benefit studies where this involved
summarizing the material and organizing it in a logical fashion;
working directly with customers in obtaining information needed to
establish or change accounts; translating detailed logical steps
developed by others into language codes that computers accept where
this required understanding of procedures and limitations
appropriate to use of a programming language.
OR
EDUCATION: 1 full academic year of graduate education at an
accredited college or university in computer science, engineering,
information science, information systems management, mathematics,
operations research, statistics or technology management OR 1 full
academic year of graduate education in one or more of the fields
identified above that required the development or adaption of
applications, systems or networks. OR Superior Academic Achievement
may be met by having a bachelor's degree, with one of the
following: A GPA of 2.95 or higher on a 4.0 scale for all completed
undergraduate courses or those completed in the last 2 years of
study, or a GPA of 3.45 or higher on a 4.0 scale for all courses in
the major field of study or those courses in the major completed in
the last 2 years of study, or rank in the upper one third of the
class in the college, university, or major subdivision, or
membership in a national honor society recognized by the
Association of College Honor Societies. Note: Grade point averages
should be rounded to one decimal point. For example, 2.95 is
rounded to 3.0, and 2.94 is rounded to 2.9. If more than 10 percent
of your undergraduate course work (credit hours) was taken on a
pass/fail or similar basis, your claim must be based on class
standing or membership in an Honor Society.
OR
COMBINATION OF EXPERIENCE AND EDUCATION: At least 1 year of
combined graduate education and experience as defined in paragraphs
above.
GS-9 LEVEL: To be eligible for this position at this grade level,
you must meet one of the following:
SPECIALIZED EXPERIENCE: You must have one year of specialized
experience at a level of difficulty and responsibility equivalent
to the GS-7 grade level in the Federal service. Specialized
experience for this position includes: Experience in an IT field or
work where the primary concern was the subject matter of the IT
application. The assignments must have shown completion of the
following, or the equivalent: Analysis of the interrelationships of
pertinent components of the system; Planning the sequence of
actions necessary to accomplish the assignment; and Personal
responsibility for at least a segment of the overall project.
OR
EDUCATION: A master's or equivalent graduate degree or two full
years of progressively higher-level graduate education leading to a
master's or equivalent graduate degree in computer science,
engineering, information science, information systems management,
mathematics, statistics, operations research, engineering or
technology management. OR A master's or equivalent graduate degree
or two full years of progressively higher-level graduate education
leading to a master's or equivalent graduate degree in one or more
of the fields identified above that provided a minimum of 24
semester hours in the development or adaptation of applications,
systems or networks.
OR
COMBINATION OF EXPERIENCE AND EDUCATION: At least 1 year of
combined graduate education and experience as defined in paragraphs
above
GS-11 LEVEL: To be eligible for this position at this grade level,
you must meet one of the following:
SPECIALIZED EXPERIENCE: You must have one year of specialized
experience at a level of difficulty and responsibility equivalent
to the GS-9 grade level in the Federal service. Specialized
experience for this position includes: Experience that demonstrated
an accomplishment of computer project assignments that required a
range of knowledge of computer requirements and techniques. For
example, assignments would show experience in developing
modifications to parts of a system that required significant
revisions in the logic or techniques used in the original
development. Must have been in an IT field or work where the
primary concern was the subject matter of the IT application. The
assignments must have shown completion of the following, or the
equivalent: Knowledge of the customary approaches, techniques, and
requirements appropriate to an assigned computer applications area
or computer specialty area in an organization; planning the
sequence of actions necessary to accomplish the assignment where
this entailed coordination with others outside the organizational
unit and development of project controls; adaptation of guidelines
or precedents to the needs of the assignment.
OR
EDUCATION: You may substitute education for specialized experience
as follows: a Ph.D. or equivalent doctoral degree or 3 full years
of progressively higher-level graduate education leading to a Ph.D.
OR equivalent doctoral degree in computer science, information
science, information systems management, mathematics, statistics,
operations research, engineering or technology management; OR
equivalent doctoral degree in one or more of the fields identified
above that provided a minimum of 24 semester hours in the
development or adaptation of applications, systems or networks.
OR
COMBINATION OF EXPERIENCE AND EDUCATION: At least 1 year of
combined graduate education and experience as defined in paragraphs
above AND
MEET TIME IN GRADE (TIG) REQUIREMENT: For positions above the
GS-05, applicants must meet applicable time-in-grade requirements
to be considered eligible. One year (52 weeks) at the next lower
grade level is required to meet the time-in-grade requirements for
the grade you are applying for.
For more information on qualifications please refer to OPM's
Qualifications Standards.
Keywords: Department Of The Treasury, Warwick , Information Technology Specialist (CUSTSPT) ( 12 Month Register ), Other , Warwick, Rhode Island
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