Patient Access Representative/ED Registrar
Company: Yale-New Haven Health
Location: Westerly
Posted on: May 25, 2023
|
|
Job Description:
OverviewTo be part of our organization, every employee should
understand and share in the YNHHS Vision, support our Mission, and
live our Values. These values - integrity, patient-centered,
respect, accountability, and compassion - must guide what we do, as
individuals and professionals, every day.Patient Access
Representative are usually the first people to meet/ greet
patients. As the ?Face? of the hospital, it is critical that
Patient Access Representative 1) present a welcoming and receptive
demeanor to patients, visitors, and staff, and 2) insure that every
patient registered for care is properly identified. Processes
patient payments on accounts at cash window; handles inquiries from
patients or their representatives at cash window and/or refers them
to appropriate Patient Account Representatives; performs daily cash
receipt deposit
functions.EEO/AA/Disability/VeteranResponsibilities* 1. Quality*
1.1 Achieve and maintain a Department registration information
completeness/accuracy of 95% as defined and measured on the
individual work plan.* 2. Support customer satisfaction initiatives
as defined in the annual individual work plan.* 2.1 External
Customers (Patients, Families, Guests, Visitors):* 3. Finance* 3.1
Facilitate Time of Service (TOS) Collection as directed by Hospital
and Department policy and procedures and meet all TOS standards as
defined by the individual work plan.* 4. Attends all required
safety training programs and can describe his/her responsibilities
related to general safety, department/service safety, and specific
job-related hazards.* 4.1 All required safety education programs
have been attended.* 5. Follows the hospital exposure control
plans/bloodborne and airborne pathogens.* 5.1 Demonstrates
knowledge of techniques, procedures, and correct use of protective
barrier equipment.* 6. Demonstrates respect and regard for the
dignity of all patient, families, visitors, and fellow employees to
ensure a professional, responsible, and courteous environment.* 6.1
Interacts with all of the above in a considerate, helpful, and
courteous manner as observed by
supervisor.QualificationsEDUCATIONHigh school diploma or G.E.D.
required. B.S./ B.A. or A.A. degree, or some college
preferred.EXPERIENCEExperience in a professional setting with
customer service responsibility preferred.LICENSUREA.A.H.A.M.
Certification as Certified Patient Accounts Technician (C.P.A.T.)
preferred. Continuous demonstration of team orientation and
customer focused behaviors.YNHHS Requisition ID64328
Keywords: Yale-New Haven Health, Warwick , Patient Access Representative/ED Registrar, Other , Westerly, Rhode Island
Click
here to apply!
|