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ECM ProServ Team Lead

Company: Konica Minolta Business Solutions U.S.A
Location: Warwick
Posted on: February 11, 2019

Job Description:

Essential Job Functions

  • Provide leadership to a subset of a regional team ECM Professional Services team, to take day-to-day activities off the ECM Regional Professional Services Director (PSD).
  • Responsible for project team productive and billable utilization of the staff, ensuring the time cards and resource plans are kept current in Projector.
  • Oversight responsibilities for all in-flight projects ensuring projects are delivered on-time, within budget and within scope.
  • Responsible for scheduling of resources
  • Responsible for team member development
  • Assist with the hiring process, providing technical interviews of the candidates for the region.
  • Assist in the semi-monthly development of the Short-Term Look reporting (STL), monthly productivity reporting, and weekly departmental reports.
  • Acts as the escalation point within the team providing resolution of technical and customer service issues or early escalation of any challenges, issues or risks to the PSD.
  • Assists the project implementation team to architect, develop and implement complex/custom ECM solutions, as needed.
  • Manage projects; Develops project plans and the work break down structure of tasks, conducts project status meetings, responsible for escalation and closure of technical issues and provides the sales team with upgrade/ incremental new licensing or solution opportunities as it pertains to active engagements.
    • Performs other duties as assigned.Competencies (Knowledge, Skills and Abilities)
      • Prior experience with Business Process Improvement projects required
      • Prior experience directly managing implementation teams.
      • Excellent interpersonal and communications skills
      • Excellent communication skills
      • Strong leadership skills
      • Ability to execute within a team structure
      • Strong technical implementation and troubleshooting skills
      • Ability to collaborate with internal partners and external vendors to solve technical problems
      • ECM Advanced Capture experience a plusExperience, Educational Reqts and Certifications
        • Four-year college degree or satisfactory completion of a technical curriculum from an accredited computer school and/ or equivalent work experience
        • Minimum of 5 years experience delivering complex ECM solutions
        • Five years or greater experience implementing ECM solutions (OnBase Experience Required)
        • Minimum 5 years experience in managing/ implementing medium to high complexity projects
        • Prior Project Management experience Highly Desired
        • Hyland OnBase Installer Certification Highly Desired
        • Hyland OnBase Workflow Certification Highly Desired
        • Hyland OnBase WorkView Certification Highly DesiredKonica Minolta Offers:
          • Outstanding benefits package (including medical, dental, vision, life insurance)
          • 401(k) plan with matching company contribution
          • Generous holiday and paid time off schedules
          • Tuition Assistance Program
          • Employee Referral Bonus Program
          • Ongoing professional development training including access to online Harvard Manage/Mentor courses
          • Visible, exciting work supporting sales of cutting edge technology and workflow solutions.

            Keywords: Konica Minolta Business Solutions U.S.A, Warwick , ECM ProServ Team Lead, Other , Warwick, Rhode Island

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