ECM ProServ Team Lead

Company: Konica Minolta Business Solutions U.S.A
Location: Warwick
Posted on: February 11, 2019

Job Description:

Essential Job Functions

• Provide leadership to a subset of a regional team ECM Professional Services team, to take day-to-day activities off the ECM Regional Professional Services Director (PSD).
• Responsible for project team productive and billable utilization of the staff, ensuring the time cards and resource plans are kept current in Projector.
• Oversight responsibilities for all in-flight projects ensuring projects are delivered on-time, within budget and within scope.
• Responsible for scheduling of resources
• Responsible for team member development
• Assist with the hiring process, providing technical interviews of the candidates for the region.
• Assist in the semi-monthly development of the Short-Term Look reporting (STL), monthly productivity reporting, and weekly departmental reports.
• Acts as the escalation point within the team providing resolution of technical and customer service issues or early escalation of any challenges, issues or risks to the PSD.
• Assists the project implementation team to architect, develop and implement complex/custom ECM solutions, as needed.
• Manage projects; Develops project plans and the work break down structure of tasks, conducts project status meetings, responsible for escalation and closure of technical issues and provides the sales team with upgrade/ incremental new licensing or solution opportunities as it pertains to active engagements.
  • Performs other duties as assigned.Competencies (Knowledge, Skills and Abilities)
    • Prior experience with Business Process Improvement projects required
    • Prior experience directly managing implementation teams.
    • Excellent interpersonal and communications skills
    • Excellent communication skills
    • Strong leadership skills
    • Ability to execute within a team structure
    • Strong technical implementation and troubleshooting skills
    • Ability to collaborate with internal partners and external vendors to solve technical problems
    • ECM Advanced Capture experience a plusExperience, Educational Reqts and Certifications
      • Four-year college degree or satisfactory completion of a technical curriculum from an accredited computer school and/ or equivalent work experience
      • Minimum of 5 years experience delivering complex ECM solutions
      • Five years or greater experience implementing ECM solutions (OnBase Experience Required)
      • Minimum 5 years experience in managing/ implementing medium to high complexity projects
      • Prior Project Management experience Highly Desired
      • Hyland OnBase Installer Certification Highly Desired
      • Hyland OnBase Workflow Certification Highly Desired
      • Hyland OnBase WorkView Certification Highly DesiredKonica Minolta Offers:
        • Outstanding benefits package (including medical, dental, vision, life insurance)
        • 401(k) plan with matching company contribution
        • Generous holiday and paid time off schedules
        • Tuition Assistance Program
        • Employee Referral Bonus Program
        • Ongoing professional development training including access to online Harvard Manage/Mentor courses
        • Visible, exciting work supporting sales of cutting edge technology and workflow solutions.

          Keywords: Konica Minolta Business Solutions U.S.A, Warwick , ECM ProServ Team Lead, Other , Warwick, Rhode Island

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