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Home Equity Service Specialist

Company: Citizens Financial Group, Inc.
Location: Warwick
Posted on: May 14, 2019

Job Description:

Description * The incumbent is responsible for providing world-class service to both internal and external bank customers in an incoming call center environment. * Accurately and professionally respond to all inquiries regarding Home Equity application from the time of data entry to the loan closing process. * The incumbent must have knowledge of loan guidelines, ability to re-work loans, and must be familiar with state and federal regulations. * Adherence to regulatory and bank guidelines. * Meet department productivity and quality standards. Qualifications * 2 years call center experience, would prefer branch experience * Requires ability to navigate a computerized data entry system or other relevant applications, familiar with Credit Revue, Transaction Express, Mainframe and Cross Current * Knowledge of policies and procedures relating to loan products. * Strong computer skills * Excellent verbal and written communication skills, telephone etiquette and friendly attitude * Effective interpersonal stills, must be a team player * Ability to work in a fast-paced environment * Dependable and willing to be flexible with work schedule, including working overtime if needed. * Understanding of regulatory requirements. Preferred Skills/Experience:SDL2017

Keywords: Citizens Financial Group, Inc., Warwick , Home Equity Service Specialist, Other , Warwick, Rhode Island

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