Business Process Consultant
Location: West Greenwich
Posted on: May 9, 2022
The Business Process Consultant will be responsible for the
development of business process related solutions for internal and
external clients. Viewed by external customers as a consultant who
defines client needs, determines a strategy and develops a
plan/proposal and helps implement any changes leading to a client's
internal process being modified for improved efficiency and
effectiveness. May involve the recommendation for process changes
or system/software changes. The consultant will also be expected
Train external (and internal) staff on the operational use and
service of the Advantage suite of products while having a working
knowledge of IGT Electronic Gaming Machines (EGM's) and peripheral
Provide technical and operational consulting and training at
customer sites and regional offices and operate as the sole
Act as a Subject Matter Expert on external customer Site
Assessments, determining operational Best Practices and providing a
written gap report.
Project manage the development of electronic training support
Thoroughly learn new software, hardware and electronics for
standard gaming and systems products and impart knowledge to a
variety of adult learners.
Prepare for and conduct training courses via methods such as
instructor led training (ILT), on the job training (OJT) and
virtual instructor led training online (VILT).
Meet all assigned Management by Objectives (MBO's) and departmental
Collaborate with Course Development staff, Product Development and
participate in the research and development of support material and
May participate in sales and proposal presentations in addition to
completing ongoing team account activities
This position may require 75-85% domestic and some international
5+ years minimum technical casino experience required in supporting
IGT Advantage systems, system/slot machine troubleshooting,
installation and maintenance.
Bachelors degree (or higher) required in computer sciences or
Experience with SQL and VMware desired.
Technical aptitude and professional presentation skills
On-line training experience mandatory.
Performance and Development education and training a plus.
Must have a minimum of 3-5 years of successful experience training
adult learners in technical areas and systems.
Excellent working knowledge of computers and networking
Outstanding customer service skills.
Intermediate to advanced knowledge of Software Product Life-cycle a
Team Player and possess the ability to work independently,
multi-task and within high performing teams.
Experience with IGT products, IGT Machines, other vendor EGM's
Experience developing and using digital training materials.
Knowledge of networking and troubleshooting processes
Keywords: IGT, Warwick , Business Process Consultant, Professions , West Greenwich, Rhode Island
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