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Business Process Consultant

Company: IGT
Location: West Greenwich
Posted on: May 9, 2022

Job Description:

The Business Process Consultant will be responsible for the development of business process related solutions for internal and external clients. Viewed by external customers as a consultant who defines client needs, determines a strategy and develops a plan/proposal and helps implement any changes leading to a client's internal process being modified for improved efficiency and effectiveness. May involve the recommendation for process changes or system/software changes. The consultant will also be expected to:

Train external (and internal) staff on the operational use and service of the Advantage suite of products while having a working knowledge of IGT Electronic Gaming Machines (EGM's) and peripheral products.
Provide technical and operational consulting and training at customer sites and regional offices and operate as the sole resource.
Act as a Subject Matter Expert on external customer Site Assessments, determining operational Best Practices and providing a written gap report.
Project manage the development of electronic training support materials.
Thoroughly learn new software, hardware and electronics for standard gaming and systems products and impart knowledge to a variety of adult learners.
Prepare for and conduct training courses via methods such as instructor led training (ILT), on the job training (OJT) and virtual instructor led training online (VILT).
Meet all assigned Management by Objectives (MBO's) and departmental requirements.
Collaborate with Course Development staff, Product Development and participate in the research and development of support material and courses.
May participate in sales and proposal presentations in addition to completing ongoing team account activities
This position may require 75-85% domestic and some international travel.


5+ years minimum technical casino experience required in supporting IGT Advantage systems, system/slot machine troubleshooting, installation and maintenance.
Bachelors degree (or higher) required in computer sciences or instructional techniques
Experience with SQL and VMware desired.
Technical aptitude and professional presentation skills required.
On-line training experience mandatory.
Performance and Development education and training a plus.
Must have a minimum of 3-5 years of successful experience training adult learners in technical areas and systems.
Excellent working knowledge of computers and networking preferred.
Outstanding customer service skills.
Intermediate to advanced knowledge of Software Product Life-cycle a plus
Team Player and possess the ability to work independently, multi-task and within high performing teams.
Experience with IGT products, IGT Machines, other vendor EGM's preferred.
Experience developing and using digital training materials.
Knowledge of networking and troubleshooting processes required.

Keywords: IGT, Warwick , Business Process Consultant, Professions , West Greenwich, Rhode Island

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