Fraud Resolution Analyst
Company: Barclays
Location: Warwick
Posted on: June 20, 2022
|
|
Job Description:
**FRAUD RESOLUTION ANALYST**
As A Barclays' Fraud Resolution Analyst, you will work closely with
the Team Manager and will be responsible for working reports, make
customer contact through inbound and outbound channels to service
account needs, identify the root cause and effectively provide
remediation to customer concerns while adhering to the policies and
procedures from Disputes, Fraud Detections, and Fraud
Investigations.
Barclays is one of the world's largest and most respected financial
institutions, with 329 years of success, quality and innovation
behind us. We've helped millions of individuals and businesses
thrive, creating financial and digital solutions that the world now
takes for granted. An important and growing presence in the USA, we
offer careers providing endless opportunity.
**WHAT WILL YOU BE DOING?**
- Receiving inbound and placing outbound phone calls to customers
in an effort to service account needs effective and efficiently
while delivering a high level of professional service
- Quickly understanding and analyzing customer needs by using
active listening skills
- Completing extensive account reviews when researching for
remediation for customer needs
- Taking full ownership at initial contact or any follow-up work
necessary to service the customer needs ensuring all questions are
resolved in their entirety
- Adhering to compliance regulations and Fraud Operations policies
and procedures as designated by the line of business
- Communicating both verbally and in writing in a professional and
accurate manner
- Completing additional projects and tasks as assigned
- Contributing ideas and recommendations for improvements where
appropriate based on the root cause analysis of cases
**WHAT WE'RE LOOKING FOR:**
- Experience within Card Fraud or related field
- Motivated to drive results in partnership with direct team while
supporting overall business objectives
**SKILLS THAT WILL HELP YOU IN THE ROLE:**
- Excellent in providing presentations/public speaking
- Experience in one or more of the following: Disputes, Fraud
Investigations or Detection
- Proficiency in Word processing/WordPerfect/Word
**WHERE WILL YOU BE -WORKING?**
Barclays' Wilmington campus includes two beautiful buildings
located along the historic Wilmington Riverfront. A glance out our
windows reveal a scenic look at the Christina River, along with a
growing riverfront community of luxury apartments, shops, and
restaurants. Additionally, the Wilmington train station is a short
walk away making travel from New York and Washington, DC
convenient.
Keywords: Barclays, Warwick , Fraud Resolution Analyst, Professions , Warwick, Rhode Island
Click
here to apply!
|