Business Analyst

Company: Citizens
Location: Saunderstown
Posted on: August 7, 2022

Job Description:

DescriptionIn support of the Digital Adoption Center of Excellence, the Activation & Usage Program Business Analyst will lead the compilation and analysis of customer behaviors, transactions and activities to drive adoption and utilization of digital platforms. -Key functions for Activation and Utilization Program Management include: - - - - - - - - - - - - - - Build and maintain customer segmentation framework to understand digital adoption and customer value - - - - - - - - - - - - - - Formulate new creative tactics to drive adoption and utilization, to deliver 50% reduction in assisted transactions by 2025 - - - - - - - - - - - - - - Manage adoption tactics delivery across towns and neighborhoods, while identifying new opportunities to drive change -Position-specific responsibilities include: - - - - - - - - - - - - - - Synthesize and analyze customer information to understand opportunities to unlock value levers to drive change - - - - - - - - - - - - - - Facilitate program updates to understand status and timing for tactics delivery - - - - - - - - - - - - - - Share program and roadmap updates with leaders to ensure tactic coordination across groups - - - - - - - - - - - - - - Design and compile measures to document progress toward OKRs for digital adoption and transaction migration - - - - - - - - - - - - - - Lead program discussions to drive stakeholder engagement and build strategic solutions - - - - - - - - - - - - - - Drive creative solutioning to support new program/tactic/campaign development for assisted transaction reduction - - - - - - - - - - - - - - Create and/or update resources to enable high-impact interactions, and drive customer and colleague activation, ie Confluence, intranet, DASY, etc - - - - - - - - - - - - - - Design and deliver executive presentations and updates via in-person and remote sessions with variety of audiences -Qualifications: - - - - - - - - - - - - - - Banking Experience, with exposure to Digital Platforms and Multi-Channel Servicing - - - - - - - - - - - - - - Project/Program Management experience, including leading and conducting meetings - - - - - - - - - - - - - - Experience in resolving problems and understanding root causes to drive solutions - - - - - - - - - - - - - - Ability to work in a fast-paced environment with competing priorities and deadlines - - - - - - - - - - - - - - Strong communication skills, and ability to engage others in variety of media - - - - - - - - - - - - - - Design skills to build presentations, tactics and resources as needed - - - - - - - - - - - - - - Experience using MS Office and related software, data query and analysis skills - - - - - - - - - - - - - - Bachelor degree requiredQualificationsQualifications: - - - - - - - - - - - - - - Banking Experience, with exposure to Digital Platforms and Multi-Channel Servicing - - - - - - - - - - - - - - Project/Program Management experience, including leading and conducting meetings - - - - - - - - - - - - - - Experience in resolving problems and understanding root causes to drive solutions - - - - - - - - - - - - - - Ability to work in a fast-paced environment with competing priorities and deadlines - - - - - - - - - - - - - - Strong communication skills, and ability to engage others in variety of media - - - - - - - - - - - - - - Design skills to build presentations, tactics and resources as needed - - - - - - - - - - - - - - Experience using MS Office and related software, data query and analysis skills - - - - - - - - - - - - - - Bachelor degree requiredWhy Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.Equal Employment OpportunityCitizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity Employer/Disabled/VeteranCitizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Keywords: Citizens, Warwick , Business Analyst, Professions , Saunderstown, Rhode Island