Business Analyst
Company: Citizens
Location: Saunderstown
Posted on: August 7, 2022
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Job Description:
DescriptionIn support of the Digital Adoption Center of
Excellence, the Activation & Usage Program Business Analyst will
lead the compilation and analysis of customer behaviors,
transactions and activities to drive adoption and utilization of
digital platforms. -Key functions for Activation and Utilization
Program Management include: - - - - - - - - - - - - - - Build and
maintain customer segmentation framework to understand digital
adoption and customer value - - - - - - - - - - - - - - Formulate
new creative tactics to drive adoption and utilization, to deliver
50% reduction in assisted transactions by 2025 - - - - - - - - - -
- - - - Manage adoption tactics delivery across towns and
neighborhoods, while identifying new opportunities to drive change
-Position-specific responsibilities include: - - - - - - - - - - -
- - - Synthesize and analyze customer information to understand
opportunities to unlock value levers to drive change - - - - - - -
- - - - - - - Facilitate program updates to understand status and
timing for tactics delivery - - - - - - - - - - - - - - Share
program and roadmap updates with leaders to ensure tactic
coordination across groups - - - - - - - - - - - - - - Design and
compile measures to document progress toward OKRs for digital
adoption and transaction migration - - - - - - - - - - - - - - Lead
program discussions to drive stakeholder engagement and build
strategic solutions - - - - - - - - - - - - - - Drive creative
solutioning to support new program/tactic/campaign development for
assisted transaction reduction - - - - - - - - - - - - - - Create
and/or update resources to enable high-impact interactions, and
drive customer and colleague activation, ie Confluence, intranet,
DASY, etc - - - - - - - - - - - - - - Design and deliver executive
presentations and updates via in-person and remote sessions with
variety of audiences -Qualifications: - - - - - - - - - - - - - -
Banking Experience, with exposure to Digital Platforms and
Multi-Channel Servicing - - - - - - - - - - - - - - Project/Program
Management experience, including leading and conducting meetings -
- - - - - - - - - - - - - Experience in resolving problems and
understanding root causes to drive solutions - - - - - - - - - - -
- - - Ability to work in a fast-paced environment with competing
priorities and deadlines - - - - - - - - - - - - - - Strong
communication skills, and ability to engage others in variety of
media - - - - - - - - - - - - - - Design skills to build
presentations, tactics and resources as needed - - - - - - - - - -
- - - - Experience using MS Office and related software, data query
and analysis skills - - - - - - - - - - - - - - Bachelor degree
requiredQualificationsQualifications: - - - - - - - - - - - - - -
Banking Experience, with exposure to Digital Platforms and
Multi-Channel Servicing - - - - - - - - - - - - - - Project/Program
Management experience, including leading and conducting meetings -
- - - - - - - - - - - - - Experience in resolving problems and
understanding root causes to drive solutions - - - - - - - - - - -
- - - Ability to work in a fast-paced environment with competing
priorities and deadlines - - - - - - - - - - - - - - Strong
communication skills, and ability to engage others in variety of
media - - - - - - - - - - - - - - Design skills to build
presentations, tactics and resources as needed - - - - - - - - - -
- - - - Experience using MS Office and related software, data query
and analysis skills - - - - - - - - - - - - - - Bachelor degree
requiredWhy Work for UsAt Citizens, you'll find a customer-centric
culture built around helping our customers and giving back to our
local communities. When you join our team, you are part of a
supportive and collaborative workforce, with access to training and
tools to accelerate your potential and maximize your career
growth.Equal Employment OpportunityCitizens, its parent,
subsidiaries, and related companies provide equal employment and
advancement opportunities to all colleagues and applicants for
employment without regard to age, ancestry, color, citizenship,
physical or mental disability or perceived disability, ethnicity,
gender, gender identity or expression, genetic information, genetic
characteristic, marital or domestic partner status, victim of
domestic violence, family status/parenthood, medical condition,
military or veteran status, national origin,
pregnancy/childbirth/lactation, colleague's or a dependent's
reproductive health decision making, race, religion, sex, sexual
orientation, or any other category protected by federal, state
and/or local laws.Equal Employment and Opportunity
Employer/Disabled/VeteranCitizens is a brand name of Citizens Bank,
N.A. and each of its respective affiliates.
Keywords: Citizens, Warwick , Business Analyst, Professions , Saunderstown, Rhode Island
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