Sales Operation Analyst II - Cox Business
Company: Cox Communications
Location: North Kingstown
Posted on: May 24, 2023
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Job Description:
Cox Business is searching for a solution-oriented sales support
representative. The Sales Operation Analyst II is responsible for
providing support for new and existing Cox Business customers for
configuration of complex products including IP Centrex, CBSS,
Managed Internet and Managed Wi-Fi. This includes coordinating
installations, partnering with third party vendors and promoting
additional services where applicable. Focus on standard, simple,
and templated solution deployments that require limited technical
network and/or product specialization and certifications.
MAJOR TASKS/OVERALL SUPPORT REQUIREMENTS:
--- Collaborate with Sales Engineering and Sales to translate of
contracted services on order, pre-sales design package, and
customer provisioning information into detailed configuration
requirements needed for deployment of services into customer
environment
--- Serve as interface between Cox Business and customer to capture
technical details of customer's network, existing technology, and
desired service configuration
--- Initiate, plan, execute and control project efforts including
assisting Sales Engineers in coordinating cutovers to Cox service,
on site testing and customer communications
--- Provide limited on-site customer configuration support as
required by customer and/or solution requirements
--- Provide remote regional and national order support as required,
working common queue and providing flex support across Cox Business
footprint
PRODUCT SCOPE INCLUDES, BUT IS NOT LIMITED TO:
Unified Communications and Hosted Voice Solutions:
--- Complete service configuration forms with customer to support
equipment installations
--- Focus on simpler IP Centrex installs and upgrades of
(generally) less than 15 seats
--- Support collection of SIP Questionnaire and collect trunk
information as needed by Sales Engineering team
--- Focus on more standard voice deployments (single site, low
number of phones, and limited call center features)
Managed Networking Services:
--- Translate network design documentation into equipment order,
and facilitate handoff of customer provisioning details and
configuration requirements to aid equipment ordering and
installation
--- Support collection of unique customer network requirements
including VLAN, IP, and routing requirements
--- SD-WAN support and coordination functions
Business Security Solutions:
--- Review simple design packets, translate into VISIO design,
participate in customer on-site walk-through visits, problem solve
pre-install issues and serve as liaison for assigned customers in
escalating and resolving trouble tickets during implementation
Business Video Solutions:
--- Collect all information about the property, type of TVs, design
of the splash/guide page, start-up channel, etc. Attach this to the
PID.
Additional Services:
--- Flexibility to support expansion to data collection across new
forms of business that may include managed services, hosted
solutions, and new industry verticals and product lines as
needed
Wireless Solutions:
--- Administrative and coordination tasks as needed
MINIMUM REQUIREMENTS:
--- Bachelor's degree in a related discipline and 2 years'
experience in a related field. The right candidate could also have
a different combination, such as a master's degree and up to 2
years' experience; or 6 years' experience in a related field
--- Technical Product Configuration and Troubleshooting
Experience
--- Experience in telecom service configuration
PREFERRED REQUIREMENTS:
--- Consultative selling experience
--- Ability to train individuals and groups
--- Strong technical aptitude, including Windows based applications
(e.g., Word, PowerPoint, Excel, Outlook)
--- Commercial security industry experience
--- Strong written and verbal communication skills
--- Strong negotiation, problem solving, and analytical skills
--- Excellent organizational and follow-through skills
--- Strong interpersonal and relationship management skills
--- Ability to provide solutions to customer needs and
challenges
--- Must have a clean driving record and be able to travel to
customer locations within the system
--- Ability to work virtually as part of a regional or national
team
--- VOIP or Networking Certification (Including CompTIA, Cisco, The
SIP School)
About Cox Communications
Cox Communications is the largest private telecom company in
America, serving six million homes and businesses. That's a lot,
but we also proudly serve our employees. Our benefits and our
award-winning culture are just two of the things that make Cox a
coveted place to work. If you're interested in bringing people
closer through broadband, smart home tech and more, join Cox
Communications today!
About Cox
Cox empowers employees to build a better future and has been doing
so for over 120 years. With exciting investments and innovations
across transportation, communications, cleantech and healthcare,
our family of businesses - which includes Cox Automotive and Cox
Communications - is forging a better future for us all. Ready to
make your mark? Join us today!
Benefits of working at Cox may include health care insurance
(medical, dental, vision), retirement planning (401(k)), and paid
days off (sick leave, parental leave, flexible vacation/wellness
days, and/or PTO). For more details on what benefits you may be
offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified
applicants/employees will receive consideration for employment
without regard to that individual's age, race, color, religion or
creed, national origin or ancestry, sex (including pregnancy),
sexual orientation, gender, gender identity, physical or mental
disability, veteran status, genetic information, ethnicity,
citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations:
Cox accepts resumes only from agencies with which we formally
engage their services. Please do not forward resumes to our
applicant tracking system, Cox employees, Cox hiring manager, or
send to any Cox facility. Cox is not responsible for any fees or
charges associated with unsolicited resumes.
Keywords: Cox Communications, Warwick , Sales Operation Analyst II - Cox Business, Professions , North Kingstown, Rhode Island
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