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Help Desk Analyst

Company: Care New England Corporate HR
Location: Warwick
Posted on: November 26, 2019

Job Description:

The Associate Help Desk Analyst assists in providing primary telephone support and secondary overall support to internal and external users of systems or software. The incumbent receives, identifies, and prioritizes requests for help from areas supported by Information Services, handles routine problems, and forwards complex issues to appropriate staff members. Maintains E-mail and Help Desk database, and performs other job-related duties as requested.Job Summary:The Associate Help Desk Analyst assists in providing primary telephone support and secondary overall support to internal and external users of systems or software. The incumbent receives, identifies, and prioritizes requests for help from areas supported by Information Services, handles routine problems, and forwards complex issues to appropriate staff members. Maintains E-mail and Help Desk database, and performs other job-related duties as requested.Specifications:Associates Degree in Computer Science or equivalent experience in computer hardware and/or software support preferred. Enrollment in a formal education program in the computer field and demonstrated working knowledge of various desktop software used by CNE operating units also acceptable. Must have demonstrated problem-solving skills and strong communication and interpersonal skills.recblid fs50qv110u1yqcjyv5kfmh5o0f7hdu

Keywords: Care New England Corporate HR, Warwick , Help Desk Analyst, Professions , Warwick, Rhode Island

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