Front Desk Agent and Night Auditor
Company: Hampton Inn & Suites PVD Warwick Airport
Location: Warwick
Posted on: May 25, 2023
|
|
Job Description:
Hilton and ONQ experience is mandatory.
*Job description*
We are looking for a Hotel Front Desk Agent to serve as our guests'
first point of contact and manage all aspects of their
accommodation. Hotel Front Desk Agent responsibilities include
registering guests, managing reservations and providing information
about rooms, rates and amenities. If you have a knack for customer
service and work experience in the hotel industry, we'd like to
meet you. Ultimately, you will help create a pleasant and memorable
stay for our guests.
*Responsibilities*
* Perform all check-in and check-out tasks
* Manage online and phone reservations
* Inform customers about payment methods and verify their credit
card data
* Register guests collecting necessary information (like contact
details and exact dates of their stay)
* Welcome guests upon their arrival and assign rooms
* Provide information about our hotel, available rooms, rates and
amenities
* Respond to clients' complaints in a timely and professional
manner
* Liaise with our housekeeping staff to ensure all rooms are clean,
tidy and fully-furnished to accommodate guests' needs
* Confirm group reservations and arrange personalized services for
VIP customers and event attendees, like wedding guests
* Upsell additional facilities and services, when appropriate
* Maintain updated records of bookings and payments
*Skills*
* Work experience as a Hotel Front Desk Agent, Receptionist or
similar role
* Experience with hotel reservations software, OnQ
* Understanding of how travel planning websites operate, like
Booking, Expedia and TripAdvisor
* Customer service attitude
* Excellent communication and organizational skills
* Degree in hotel management is a plus
Job Types: Full-time, Part-time
Salary: $12.00 - $18.00 per hour
Schedule:
* 8 hour shift
* Day shift
* Night shift
COVID-19 considerations:
All customers and employees are required to wear a mask, common
surfaces are sanitized regularly, Vaccination requirement are
preferred.
Work Location: One location
Job Type: Full-time
Pay: $13.00 - $18.72 per hour
Schedule:
* 8 hour shift
Work Location: In person
Keywords: Hampton Inn & Suites PVD Warwick Airport, Warwick , Front Desk Agent and Night Auditor, Sales , Warwick, Rhode Island
Click
here to apply!
|