WarwickRecruiter
the smart solution for Warwick jobs

Sales Consultant

Company: Penske Automotive Group
Location: Warwick
Posted on: September 12, 2018

Job Description:

Summary/Objective The New and Used Car Salesperson is directly responsible for selling new and used vehicles at dealership gross profit, volume and customer satisfaction standards. Essential Functions

  • Approaches, greets, and offers assistance to any customer who enters the dealership showroom or sales lot
  • Assists customers in selecting a vehicle by asking questions and listening carefully to their responses and delivers a minimum number of vehicles per month
  • Writes complete sales orders and processes paperwork in accordance with dealership policies
  • Maintains owner follow-up system that encourages repeat business and contributes to customer satisfaction
  • Maintains a prospect development system
  • Conducts business in an ethical and professional manner
  • Describes all optional equipment available for customer purchase and fully explains product performance, application, and benefits to prospects
  • Follows dealership procedure to obtain proper identification from customer prior to test drive
  • Follows dealership sales process as directed by Sales Management. Demonstrate new vehicles. Offer test drives to all prospects; obtain proper identification from customer prior to test drive; follows test drive route
  • Exhibits high level of commitment to customer satisfaction
  • Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals
  • Keeps abreast of new products, features, accessories, etc., and their benefits to customers
  • Knows and understands equity and values, and is able to explain depreciation to the customer
  • Ensures the sales manager has an opportunity to meet each customer
  • Turns 100 percent of closed deals to finance and insurance manager, along with properly completed paperwork (insurance information, trade title, etc.)
  • Prepares sold vehicles for customer delivery prior to customer arrival
  • Delivers vehicles to customers, ensuring that each customer understands the vehicle's operating features, warranty, and paperwork
  • Introduces customers to service department personnel to emphasize the quality and efficiency of service repairs and maintenance available in the dealership's service department
  • Schedules first service appointment
  • Follows up on all post-delivery items, tag/title work, "we-owes," and special requests to be sure all customer expectations are met
  • Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively
  • Attends company meetings as required
  • Maintains a professional business appearance as determined by dealership management in accordance with company policies
  • Knows and understands the federal, state and local requirements which govern the company's business
  • Coordinates with the sales manager to set and meet new and used sales quotas. Meets the profit margin goals
  • Greets customers promptly and is polite and friendly
  • Consistently follows the outlined sales process
  • Utilizes floor time effectively in meeting the customers' needs and soliciting sales
  • Performs pre-delivery inspection and road test before delivery to customer
  • Delivers vehicles to customers after purchase. This process ensures that the customer understands the vehicle's operating features, warranty and paperwork, and it lays the foundation for customer loyalty
  • Utilizes the delivery of any new or used vehicle to create an event that will facilitate customer loyalty to the dealership and understands equity and values, and able to explain depreciation to customer
  • Conducts telephone transactions courteously and promptly
  • Utilizes a consistent quotation process for purchases, trade-ins, and vehicle sales
  • Utilizes dealership sales control (confirm CRM/DSM) system
  • Has ability to communicate effectively with new car buyers/customers and according to their preferred method of communication, whether by phone, by email, or in person and able to train other subordinates to do the same
  • Has thorough knowledge of all dealership products and services and can convey this information to subordinates and customers
  • Directs customers to product information resources, including those available on the Internet
  • Maintains an ongoing customer database to capture repeat business
  • Attends product and sales training courses as determined by sales management and manufacturer
  • Maintains required dealership certifications
  • Sells/Leases and delivers new and used vehicles
  • Adheres to all Safeguarding, Red Flag, and 8300 procedures and policies
  • Exhibits a high level of commitment to customer satisfaction. Maintains a minimum customer satisfaction standard equal to or above the manufacturer expected average
  • Moves and arranges display vehicles on showroom and on lot as directed by management
  • Deals with customer complaints in a sensible manner by showing empathy and a pleasant attitude
  • Understands the federal, state, and local laws that govern retail automobile sales and ensures that new car sales programs are in compliance
  • Maintains reporting systems required by general management and the manufacturer
  • Ensures that the work areas and customer waiting area are kept clean
  • Follows all attendance and punctuality standards with adherences to timekeeping standards
  • Follows the Code of Business Ethics and Conduct
  • Understands and follow all work rules and procedures and follows lawful directions from Supervisors
  • Upholds the company's non-disclosure and confidentiality policies and agreements
  • Maintains a professional appearance for self and subordinates in accordance with company policy
  • Attends pertinent training on request
  • Assists with organizing and attends special events held at dealership or in the community
  • Attends company meetings as required
  • Other duties as assigned Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice EEO Statement The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

    Keywords: Penske Automotive Group, Warwick , Sales Consultant, Sales , Warwick, Rhode Island

    Click here to apply!

    Didn't find what you're looking for? Search again!


    I'm looking for
    in category
    within


Other Sales Jobs


Inskip's Warwick AutoMall - Sales Opportunities
Description: DRIVE YOUR CAREER TO THE NEXT LEVEL About Us Penske Automotive Group PAG is an industry leading transportation services company operating more than 350 automotive retail and service locations across (more...)
Company: Penske Automotive Group
Location: Warwick
Posted on: 09/22/2018

AVON Independent Sales Representative (Part-Time) (Somerville,MA)
Description: Work how you'd like and where you'd like, make your own schedule.It doesn't matter if you come from Customer Service, Accounting, Marketing, Administrative or any other field or if you are just looking (more...)
Company: Avon
Location: Somerville
Posted on: 09/22/2018

Work-At-Home Call Agents
Description: This is a legitimate part time, seasonal home-based position. Our growing Work-At-Home Department connects customers with camping, tours activity reservations as well as hunting fishing licensing (more...)
Company: Mommy Jobs Online
Location: Woburn
Posted on: 09/22/2018


Retail Sales Specialist
Description: Our Retail Sales Specialists RSS provide professional services while delivering an excellent customer service experience for
Company: O'Reilly Auto Parts
Location: Worcester
Posted on: 09/22/2018

Universal Sales Expert
Description: Universal Sales Expert br br About us: br br Centerfield develops intelligent Big Data driven marketing and sales technology utilizing real time biddable media RTB , automated call routing and (more...)
Company: Centerfield Media
Location: Boston
Posted on: 09/22/2018

Call Center Agents
Description: We are the worlds largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government (more...)
Company: Mommy Jobs Online
Location: Wakefield
Posted on: 09/22/2018

Part Time Sales -
Description: Aboutus: Are you looking for part time job where you can learn, challenge yourself, and have an uncapped earning potential If so - Mattress Firm just might be the best company for you Come, join us, (more...)
Company: Mattress Firm
Location: Cambridge
Posted on: 09/22/2018

At Home Customer Service Agent
Description: We are looking for Full and Part Time Customer Service Brand Agents to work from home No experience is required for this opportunity - we provide fully paid training Our Home Agents have ideal work (more...)
Company: MOMMY JOBS ONLINE
Location: Stoughton
Posted on: 09/22/2018

Sales Associate Job in Fall River
Description: The Best Training br br Our award winning training program is one of the best in the industry. We understand real-estate sales, and we know how to teach you the skills and techniques you will need. (more...)
Company: Weichert
Location: Fall River
Posted on: 09/22/2018

Reservation Booking - Work At Home Agent
Description: Agents answer incoming calls from card members who want to redeem their reward points to book trips. Calls include providing travel options air, hotel and car , booking travel, assisting with navigation (more...)
Company: Mommy Jobs Online
Location: Fall River
Posted on: 09/22/2018

Log In or Create An Account


Find us on Facebook

Find us on LinkedIn

Get the latest Rhode Island jobs by following @recnetRI on Twitter!

Warwick RSS job feeds